Remote Community Support Coordinator

Placements24; Pietermaritzburg; Hybrid; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 is seeking a Remote Community Support Coordinator to lead and coordinate community outreach programs from anywhere in South Africa. The role focuses on connecting people with social services, organizing remote groups, and partnering with local agencies to bridge resource gaps.

You will manage confidential records, support individuals facing challenges, and help evaluate program impact while fostering an inclusive online community for participants.

Qualifications

• A relevant tertiary qualification in Social Work, Psychology, Community Development, or a related field.
• 3–5 years of experience in community outreach, social work, or program coordination in a non‑profit setting.
• Experience managing remote teams or coordinating virtual programs and events.
• Excellent communication, interpersonal and active listening skills.
• Proficiency with virtual tools (Zoom/Teams), CRM systems, and digital platforms.
• Strong organizational and time‑management skills in a remote setting.
• Understanding of South Africa's social welfare resources.
• Reliable internet connection and a dedicated remote workspace.
• Willingness to undergo background checks and provide references.

Responsibilities

• Develop, implement, and manage community outreach programs to connect individuals with essential social services.
• Coordinate remote support group sessions, workshops, and counseling appointments.
• Liaise with community leaders, government agencies, and partner organizations to identify needs.
• Maintain confidential records of client interactions and outcomes on digital platforms.
• Provide remote assistance to community members facing social challenges, including financial hardship and health access.
• Organize distribution of resources via remote coordination with volunteers and distribution points.
• Contribute to program evaluation metrics and reporting on impact.
• Foster a supportive online environment for all program participants.

Skills

Communication

Interpersonal skills

Active listening

Remote coordination

Education

Social Work / Psychology / Community Development degree

Tools

Zoom

Microsoft Teams

CRM systems

Job description

About the Role

Our client, a leading non‑profit organization dedicated to enhancing community well‑being, is seeking a passionate and driven Remote Community Support Coordinator to join their dynamic team. This pivotal role is designed for individuals who are committed to making a tangible difference in people's lives through accessible and compassionate support services. Operating entirely remotely, this position offers the flexibility to work from anywhere within South Africa , while contributing to vital social care initiatives. The ideal candidate will possess exceptional organizational skills, a strong empathetic approach, and a proven ability to manage diverse community outreach programs effectively. This is a unique opportunity to leverage your expertise in a role that directly impacts individuals and families in need, fostering stronger, more resilient communities across the nation.

Key Responsibilities

• Develop, implement, and manage community outreach programs aimed at connecting individuals with essential social services.
• Coordinate and facilitate remote support group sessions, workshops, and individual counseling appointments.
• Liaise with local community leaders, government agencies, and partner organizations to identify needs and resource gaps.
• Maintain accurate and confidential records of client interactions, progress, and outcomes using secure digital platforms.
• Provide remote assistance and guidance to community members facing various social challenges, including but not limited to, financial hardship, mental health concerns, and access to healthcare.
• Organize and manage the distribution of resources, such as food parcels or educational materials, through remote coordination with local volunteers and distribution points.
• Contribute to the development of program evaluation metrics and assist in reporting on program impact.
• Foster a supportive and inclusive online environment for all program participants.

Requirements

• A relevant tertiary qualification in Social Work, Psychology, Community Development, or a related field.
• Minimum of 3-5 years of experience in community outreach, social work, or program coordination, preferably in a non‑profit setting.
• Demonstrated experience in managing remote teams or coordinating virtual programs and events.
• Excellent communication, interpersonal, and active listening skills, with the ability to connect with diverse populations.
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams), CRM systems, and other relevant digital platforms.
• Strong organizational and time‑management skills, with the ability to prioritize tasks effectively in a remote setting.
• A deep understanding of social welfare issues and available community resources within South Africa.
• Must have a reliable internet connection and a dedicated workspace conducive to remote work.
• Willingness to undergo background checks and provide professional references.

Benefits

Joining our client means becoming part of a passionate and dedicated team committed to social impact. As a Remote Community Support Coordinator , you will enjoy a competitive annual salary and the unparalleled flexibility of a fully remote position. Our client invests in their employees' professional development, offering opportunities for continuous learning and skill enhancement. You will have the chance to make a profound difference in the lives of many, working on meaningful projects that uplift communities. While this is a remote role, the company fosters a strong sense of virtual camaraderie and support amongst its staff. Opportunities for advancement within the organization are available for high‑performing individuals. Become a vital part of a mission‑driven organization and shape the future of community support services from the comfort of your home office.