Remote Social Support Specialist

Placements24; George; Ibrido; ZAR 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Equipment provided

Online professional development

Descrizione del lavoro

Placements24 in South Africa is hiring a Social Support Specialist for a fully remote role serving individuals and families nationwide. You will deliver virtual counselling, assess needs online, and connect clients with resources via digital platforms.

A degree in Social Work or related field and 4+ years of remote experience are required. Join a collaborative online team focused on social impact, with flexible hours and equipment provided for home-office work.

Competenze

• Minimum 4 years of experience in social support, counselling, or case management.
• Experience delivering services remotely and via online platforms.
• Strong written and verbal communication in a professional online setting.
• Ability to work autonomously and manage a home-office setup.

Mansioni

• Provide virtual counselling and emotional support to individuals and families.
• Conduct online needs assessments and develop tailored support plans.
• Connect clients with online resources and community services.
• Facilitate virtual support groups and workshops on relevant topics.
• Maintain confidential digital case files and records.

Conoscenze

Empathy

Active listening

Remote communication

Rapport building

Formazione

Social Work degree or related

Strumenti

Video conferencing software

CRM systems

Cloud collaboration tools

Descrizione del lavoro

About the Role

Our client, a forward-thinking organisation dedicated to enhancing community well-being, is excited to offer a fully remote opportunity for a skilled Social Support Specialist. This position is based in George, Western Cape , but operates entirely online, providing essential services to individuals and families across diverse geographical areas. The successful candidate will leverage technology to deliver impactful support, foster connections, and facilitate access to vital resources. This role is ideal for an experienced professional seeking the flexibility of remote work while maintaining a deep commitment to social impact. You will be a key player in our client's mission to create stronger, more resilient communities, working from the comfort of your own home.

Key Responsibilities

• Provide virtual counselling and emotional support to individuals facing various life challenges.
• Conduct online needs assessments and develop tailored support plans via video conferencing and digital platforms.
• Connect clients with appropriate online resources, information, and community services.
• Facilitate virtual support groups and workshops on topics such as mental health, parenting, and personal development.
• Maintain confidential client records and manage digital case files meticulously.
• Collaborate with a remote team of professionals to share best practices and enhance service delivery.
• Develop and distribute informational materials and resources through digital channels.
• Utilise various communication tools (email, chat, video calls) to maintain consistent client engagement.
• Stay updated on best practices in remote social support and digital intervention strategies.
• Respond promptly to client inquiries and provide timely assistance through designated online channels.

Requirements

• A relevant degree or diploma in Social Work, Counselling, Psychology, or a related field.
• A minimum of 4 years' experience providing social support, counselling, or case management, preferably with some remote client interaction.
• Demonstrated ability to build rapport and provide effective support through virtual mediums.
• Excellent digital literacy, including proficiency with video conferencing software, CRM systems, and cloud-based collaboration tools.
• Strong understanding of the principles of remote social care and ethical considerations.
• Exceptional written and verbal communication skills for clear and empathetic online interaction.
• Ability to work autonomously, manage time effectively, and maintain a professional home office setup.
• A proactive approach to problem-solving and resource identification in a digital landscape.
• Commitment to continuous learning and adapting to new technologies in service delivery.
• Knowledge of mental health best practices and available online support networks.

Benefits

This fully remote position comes with a competitive annual salary, flexible working hours, and the significant advantage of working from home. Our client provides all necessary technological equipment, offers opportunities for online professional development and training, and fosters a collaborative and supportive virtual team culture. You'll have the autonomy to manage your workload while contributing meaningfully to our client's impactful social programs.