Remote Social Support Champion

Placements24; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote bonuses

Flexible hours

Virtual training

Regional work area

Peer community

Job summary

Placements24 is seeking a Remote Social Support Specialist to assist clients in Cape Town and beyond. The role focuses on delivering empathetic, client-centered support via digital channels from a home office.

You will conduct needs assessments, link clients to resources, and maintain confidential case files, collaborating with remote teams to ensure holistic care and positive outcomes.

Qualifications

• Experience in social work, counselling, or related community support field.
• Ability to provide effective remote support using digital tools.
• Excellent verbal and written communication with high empathy.
• Proficiency in video conferencing software and case management systems.
• Strong organizational skills and ability to manage a caseload independently.
• Reliable internet connection and private, dedicated workspace.

Responsibilities

• Provide remote client support via video calls, phone, and email.
• Conduct virtual needs assessments and develop tailored support plans.
• Assist clients in identifying and connecting with online and community resources.
• Offer guidance and emotional support for social or personal challenges.
• Maintain confidential digital case files and documentation.
• Collaborate with remote colleagues and external providers for holistic care.

Skills

Empathy

Remote communication

Case management

Video conferencing

Organization

Tools

Video conferencing software

Case management systems

Job description

Placements24 is seeking a Remote Social Support Specialist to assist clients in Cape Town and beyond. The role focuses on delivering empathetic, client-centered support via digital channels from a home office.

You will conduct needs assessments, link clients to resources, and maintain confidential case files, collaborating with remote teams to ensure holistic care and positive outcomes.