Remote Social Support Specialist

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance

Retirement benefits

Professional development opportunities

Supportive virtual team environment

Job summary

Placements24 seeks a Remote Social Support Specialist to assist communities in Limpopo and beyond. You will provide remote counselling, assess needs via video calls and secure messaging, and link clients to government and health resources.

Working from home, you will maintain confidential digital records, collaborate with a virtual team, and develop personalised support plans to improve social well-being across the province.

Qualifications

• Degree in Social Work, Psychology, Counselling, or related field.
• Professional registration with SACSSP or HPCSA required.
• Experience in direct client support, counselling, or case management.
• Proven ability to work remotely with strong time management.
• Proficiency with telehealth tools and digital records.
• Excellent listening, empathy and problem-solving skills.

Responsibilities

• Provide remote counselling and emotional support to individuals and families.
• Conduct comprehensive needs assessments via video calls, phone, and secure messaging platforms.
• Develop and implement personalized support plans tailored to individual client needs and circumstances.
• Facilitate connections to relevant online and offline resources, including government services and healthcare providers.
• Maintain accurate, confidential, and secure digital client records in compliance with data privacy regulations.
• Collaborate with colleagues and external partners through virtual channels to ensure integrated client care.

Skills

Active listening

Empathy

Time management

Remote work discipline

Communication

Education

Degree in Social Work, Psychology, Counselling, or related field

Tools

Telehealth platforms

Virtual communication tools

Digital record-keeping systems

Job description

About the Role

Our client is seeking a dedicated Remote Social Support Specialist to join their innovative team, serving communities across Limpopo and beyond. This position allows you to leverage your expertise in social care from the comfort of your own home, providing vital support and guidance to clients through digital platforms. You will conduct assessments, offer counselling, and connect individuals with appropriate resources, utilizing technology to ensure accessibility and responsiveness. This role is ideal for an experienced professional who is self-motivated, technologically adept, and passionate about making a difference remotely, contributing to improved social well-being across the province.

Key Responsibilities

• Provide remote counselling and emotional support to individuals and families experiencing social or personal challenges.
• Conduct comprehensive needs assessments via video calls, phone, and secure messaging platforms.
• Develop and implement personalized support plans tailored to individual client needs and circumstances.
• Facilitate connections to relevant online and offline resources, including government services, support groups, and healthcare providers.
• Maintain accurate, confidential, and secure digital client records in compliance with data privacy regulations.
• Collaborate with colleagues and external partners through virtual channels to ensure integrated client care.

Requirements

• A degree in Social Work , Psychology, Counselling, or a related field.
• Professional registration with the relevant South African council (e.g., SACSSSP, HPCSA) is required.
• Proven experience in providing direct client support, counselling, or case management.
• Demonstrated ability to work effectively in a remote work environment, with strong self-discipline and time management skills.
• Proficiency with virtual communication tools, telehealth platforms , and digital record-keeping systems.
• Excellent active listening, empathy, and problem-solving skills.

Benefits

• Competitive salary package with remote work flexibility.
• Comprehensive health insurance and retirement benefits.
• Opportunities for continuous professional development and training in digital support practices.
• A supportive virtual team environment with regular online check-ins and case consultations.
• The flexibility to work from home while making a significant impact on people's lives.