Remote Social Support Specialist

Placements24; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote bonuses

Flexible hours

Virtual training

Regional work area

Peer community

Job summary

Placements24 is seeking a Remote Social Support Specialist to assist clients in Cape Town and beyond. The role focuses on delivering empathetic, client-centered support via digital channels from a home office.

You will conduct needs assessments, link clients to resources, and maintain confidential case files, collaborating with remote teams to ensure holistic care and positive outcomes.

Qualifications

• Experience in social work, counselling, or related community support field.
• Ability to provide effective remote support using digital tools.
• Excellent verbal and written communication with high empathy.
• Proficiency in video conferencing software and case management systems.
• Strong organizational skills and ability to manage a caseload independently.
• Reliable internet connection and private, dedicated workspace.

Responsibilities

• Provide remote client support via video calls, phone, and email.
• Conduct virtual needs assessments and develop tailored support plans.
• Assist clients in identifying and connecting with online and community resources.
• Offer guidance and emotional support for social or personal challenges.
• Maintain confidential digital case files and documentation.
• Collaborate with remote colleagues and external providers for holistic care.

Skills

Empathy

Remote communication

Case management

Video conferencing

Organization

Tools

Video conferencing software

Case management systems

Job description

Our client is looking for an empathetic and skilled Remote Social Support Specialist to join their dynamic team, serving clients across Cape Town and beyond. This fully remote position allows you to leverage technology to provide critical social support services from the comfort of your home office. You will be instrumental in helping individuals and families access resources, navigate complex situations, and improve their overall quality of life. This is an ideal opportunity for a motivated professional seeking a role with significant flexibility and the ability to make a profound difference, working within a supportive virtual environment that prioritizes collaboration and client-centered care.

Key Responsibilities

• Provide remote client support through various digital channels, including video calls, phone, and email.
• Conduct virtual needs assessments and develop tailored support plans.
• Assist clients in identifying and connecting with relevant online and community resources.
• Offer guidance and emotional support to individuals facing social or personal challenges.
• Maintain comprehensive and confidential digital case files and documentation.
• Collaborate effectively with remote colleagues and external service providers to ensure holistic client care.

Requirements

• Previous experience in social work, counselling, or a related community support field.
• Demonstrated ability to provide effective support remotely using digital tools.
• Excellent verbal and written communication skills, with a high degree of empathy.
• Proficiency in using video conferencing software and case management systems.
• Strong organizational skills and the ability to manage a caseload independently.
• A reliable internet connection and a dedicated, private workspace.

Benefits

• Competitive salary package with potential for remote work bonuses.
• Flexible work hours and complete autonomy over your schedule.
• Opportunities for virtual professional development and online training.
• Work from anywhere within the designated service regions.
• Access to a supportive online community of peers and supervisors.
• Contribution to impactful social change from a remote setting.