Remote Senior Hotel Operations Lead | Multi-Property Growth

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical & dental insurance

Paid time off

Remote work flexibility

Professional development

Latest technology tools

Job summary

Placements24 seeks a Senior Hotel Operations Manager to lead a remote portfolio of hotels, driving profitability, guest satisfaction, and operational excellence from a home office. You will oversee daily operations, budgets, and high-performing distributed teams while ensuring compliance with industry standards and brand requirements.

The role requires a strategic mindset, strong communication, and a track record of managing multiple properties or large-scale operations in hospitality.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Masters degree is a plus.

Responsibilities

• Develop and implement strategic operational plans to enhance guest satisfaction and efficiency.
• Oversee budgeting, forecasting, and cost control to meet profitability targets.
• Lead remote teams across departments including front office, housekeeping, F&B, and maintenance.
• Ensure compliance with health, safety, and sanitation regulations across properties.
• Monitor guest feedback and implement service recovery strategies.
• Collaborate with sales/marketing to drive revenue and occupancy.
• Identify opportunities for process improvements and implement innovative solutions.
• Maintain relationships with owners, stakeholders, and vendors.
• Conduct virtual property audits and performance reviews to uphold brand standards.

Skills

Leadership

Budgeting

Financial management

Remote leadership

Data-driven decisions

Communication

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Hotel management software

MS Office Suite

Job description

Placements24 seeks a Senior Hotel Operations Manager to lead a remote portfolio of hotels, driving profitability, guest satisfaction, and operational excellence from a home office. You will oversee daily operations, budgets, and high-performing distributed teams while ensuring compliance with industry standards and brand requirements.

The role requires a strategic mindset, strong communication, and a track record of managing multiple properties or large-scale operations in hospitality.