Remote Senior E-commerce Operations Leader - South Africa

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Home office stipend

Bonuses

Career growth

Generous PTO

Job summary

WhatJobs Direct is seeking an experienced Senior E-commerce Operations Manager to lead all aspects of digital commerce operations from a fully remote location in South Africa. You will optimize order fulfillment, inventory forecasting, and customer service while managing relationships with 3PLs and vendors.

Ideal candidates have 7–10 years in e-commerce operations, strong knowledge of WMS/TMS/OMS, and a track record of delivering cost savings and efficiency gains.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or related field; MBA or Master's preferred.
• 7–10 years of progressive experience in e-commerce operations, supply chain or logistics.
• Experience managing remote or distributed teams in e-commerce operations.
• Strong knowledge of inventory management systems (WMS/TMS/OMS).

Responsibilities

• Oversee end-to-end e-commerce operations including order processing, fulfillment, shipping and returns.
• Develop strategies to optimize inventory forecasting and stock levels across channels.
• Manage relationships with 3PLs, carriers and supply chain partners.
• Ensure compliance with regulations and industry standards for e-commerce operations and logistics.
• Lead policy development to improve efficiency and reduce costs.
• Monitor key metrics and take corrective actions.
• Lead and mentor the operations team, including remote staff.
• Collaborate with IT/product teams to ensure seamless integrations of platforms and systems.
• Identify tech solutions and process improvements to scale operations.
• Develop and manage the operational budget and align with business goals.

Skills

Remote leadership

WMS/TMS/OMS

Analytics

Project management

Vendor management

Process improvement

Strategic planning

Communication

Education

Bachelor's degree plus MBA preferred

Tools

Shopify

Magento

WooCommerce

WMS

TMS

OMS

Job description

WhatJobs Direct is seeking an experienced Senior E-commerce Operations Manager to lead all aspects of digital commerce operations from a fully remote location in South Africa. You will optimize order fulfillment, inventory forecasting, and customer service while managing relationships with 3PLs and vendors.

Ideal candidates have 7–10 years in e-commerce operations, strong knowledge of WMS/TMS/OMS, and a track record of delivering cost savings and efficiency gains.