Remote Ecommerce Operations Leader | Fulfillment & Growth

Placements24; Vereeniging; Hybrid; ZAR 900,000 - 1,350,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and incentives

Career advancement opportunities

Access to modern operational tools

Collaborative remote team culture

Customer experience focus

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager to oversee online retail operations from anywhere in South Africa. You will optimize fulfillment, inventory and logistics while ensuring a seamless customer experience.

Leading a remote team, you will monitor website performance, collaborate with marketing and sales for smooth product launches, manage 3PL relationships, and implement process improvements to drive scalability and efficiency.

Qualifications

• Bachelor's degree in a related field.
• Minimum of 5 years of progressive experience in e-commerce operations management.
• Experience with fulfillment, inventory, and logistics optimization.
• Proficiency with OMS/WMS and ERP systems.
• Experience leading remote teams and cross-functional collaboration.

Responsibilities

• Oversee day-to-day e-commerce operations including order processing, fulfillment, shipping, and returns.
• Implement and optimize inventory management to prevent stockouts and excess stock.
• Manage relationships with 3PL providers and carriers to ensure timely delivery.
• Develop and enforce operations policies and procedures for efficiency and customer satisfaction.
• Monitor website performance and user experience, addressing issues affecting conversions.
• Lead and mentor the customer service team and resolve inquiries and issues.
• Analyze data to identify bottlenecks and drive improvements.
• Collaborate with marketing and sales on product launches from operations perspective.
• Stay updated with best practices and emerging tech in e-commerce operations.

Skills

Analytical thinking

Problem-solving

Decision making

Leadership

Remote team management

Communication

Process improvement

Education

Bachelor's degree in Business Administration / Operations Management / Supply Chain Management or related field

Tools

OMS

WMS

ERP systems

Job description

Placements24 is seeking an experienced E-commerce Operations Manager to oversee online retail operations from anywhere in South Africa. You will optimize fulfillment, inventory and logistics while ensuring a seamless customer experience.

Leading a remote team, you will monitor website performance, collaborate with marketing and sales for smooth product launches, manage 3PL relationships, and implement process improvements to drive scalability and efficiency.