Remote E-commerce Operations Lead

Placements24; George; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Private health insurance

Retirement fund contribution

Performance-based bonuses

Remote-friendly culture

Home office setup allowance

Employee wellness resources

Job summary

Placements24 is seeking an Operations Manager to lead remote e-commerce logistics across South Africa. You will oversee inventory, order fulfillment, and last-mile delivery, while driving efficiency and customer satisfaction in a fully remote environment.

You will manage cross-functional collaboration with procurement, marketing, and customer service, optimize SOPs, and lead a distributed team to scale operations and improve KPIs.

Qualifications

• Master's degree or higher in Supply Chain/Operations Management or related field.
• 7+ years of experience in e-commerce logistics and operations management.
• Demonstrated success in managing remote teams and operations.
• Familiarity with Western Cape, especially George, logistics challenges.

Responsibilities

• Develop and implement logistics strategies to support rapid e-commerce growth, focusing on efficiency and cost-effectiveness.
• Manage daily remote warehouse operations including inventory control, order picking, packing, and dispatch for George and distribution network.
• Create and refine SOPs to ensure accuracy, speed, and quality in fulfillment activities.
• Select, onboard, and manage relationships with 3PLs and shipping carriers to meet delivery targets.
• Leverage data analytics to monitor KPIs, identify trends, and drive improvements.
• Oversee warehouse technology and systems integration for optimal performance.
• Collaborate with procurement, marketing, and customer service to align logistics with demand.
• Ensure compliance with health, safety, and environmental regulations.
• Lead and mentor a remote team of logistics specialists, promoting high performance.
• Develop and manage the logistics operating budget, pursuing cost savings without compromising service.

Skills

Remote team leadership

Analytical thinking

Data-driven decisions

Stakeholder communication

Education

Master's degree in Supply Chain Management or related field

Tools

WMS

OMS

TMS

Job description

Placements24 is seeking an Operations Manager to lead remote e-commerce logistics across South Africa. You will oversee inventory, order fulfillment, and last-mile delivery, while driving efficiency and customer satisfaction in a fully remote environment.

You will manage cross-functional collaboration with procurement, marketing, and customer service, optimize SOPs, and lead a distributed team to scale operations and improve KPIs.