Remote Senior E-commerce Operations Leader

Placements24; Johannesburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Remote setup support

Fully remote

Global brand exposure

Professional development

Bonuses

Home office stipend

Job summary

WhatJobs Direct is seeking a Senior E-commerce Operations Manager to lead our remote, global online retail operations. You will optimize listing processes, inventory, fulfillment, shipping, and returns across platforms to deliver exceptional customer experiences.

You will collaborate with marketing, IT, sales, and customer service, mentor a remote team, and drive continuous improvement using data-driven insights in a fast-paced online environment.

Qualifications

• Bachelor's degree in Business Administration or related field; Master's preferred.
• 7+ years in e-commerce operations management for high-volume online retail.
• Proficiency with Shopify, Magento, WooCommerce and ERP/WMS/CRM tools.
• Strong analytical, leadership and remote-team management skills.
• Experience with inventory management and logistics optimization.

Responsibilities

• Develop and implement strategies to improve e-commerce operations across platforms.
• Oversee inventory, order fulfillment, shipping, and returns for efficiency and cost control.
• Manage online product catalog updates, pricing, and promotions.
• Monitor KPIs and report insights to senior management.
• Collaborate with marketing, IT, sales, and customer service to ensure seamless customer journeys.
• Lead and mentor a remote operations team.
• Ensure compliance with regulations and company policies.

Skills

Leadership

Remote leadership

Data analysis

Strategic thinking

Project management

Customer service

Education

Bachelor's degree in Business Administration/related field

Master's degree

Tools

Shopify

Magento

WooCommerce

ERP systems

WMS

CRM systems

Job description

WhatJobs Direct is seeking a Senior E-commerce Operations Manager to lead our remote, global online retail operations. You will optimize listing processes, inventory, fulfillment, shipping, and returns across platforms to deliver exceptional customer experiences.

You will collaborate with marketing, IT, sales, and customer service, mentor a remote team, and drive continuous improvement using data-driven insights in a fast-paced online environment.