Remote Senior E-commerce Operations Lead

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Health insurance

Retirement contributions

Performance-based bonuses

Job summary

Placements24 seeks a Remote Senior E-commerce Operations Manager to lead end-to-end online fulfillment and supply chain initiatives from a home office. Drive efficient order processing, warehousing, inventory control, and shipping while managing remote teams and vendor relationships.

Ideal candidates have 7+ years in e-commerce operations, strong analytical skills, and a track record of reducing costs and improving delivery times in a nationwide online retailer context.

Qualifications

• 7+ years in e-commerce operations, logistics, or supply chain management.
• Proven track record in managing complex e-commerce fulfillment operations, including warehousing and shipping.
• Strong understanding of inventory management, demand forecasting, and order management platforms.
• Experience managing relationships with 3PL providers and carriers.
• Demonstrated ability to lead and develop remote teams effectively.
• Analytical and proficient in data analysis and reporting tools.
• Experience with budget management and financial oversight of operational departments.
• Excellent project management skills in a fast-paced environment.
• Strong knowledge of e-commerce trends and best practices.
• Bachelor’s degree in Supply Chain/Logistics/Business; Master’s preferred.

Responsibilities

• Develop end-to-end e-commerce operational strategies including order fulfillment, warehousing, inventory management, and shipping.
• Optimize processes to reduce costs and improve delivery times across channels.
• Forecast demand and manage stock to minimize stockouts and overstock.
• Manage relationships with 3PLs, carriers, and suppliers to ensure SLAs.
• Lead and mentor a remote team of operations specialists.
• Leverage technology and data analytics to monitor performance and drive data‑driven decisions.
• Ensure compliance with regulations and industry best practices.
• Develop and manage operational budgets with cost-saving opportunities.
• Collaborate with marketing, sales, and customer service to align operations.
• Drive continuous improvement using lean principles.

Skills

E-commerce operations

Remote leadership

Budget management

Data analysis

Project management

Education

Bachelor’s degree in Supply Chain/Business

Master’s degree (a plus)

Tools

Inventory management systems

Demand forecasting

Order management platforms

Data analytics tools

Job description

Placements24 seeks a Remote Senior E-commerce Operations Manager to lead end-to-end online fulfillment and supply chain initiatives from a home office. Drive efficient order processing, warehousing, inventory control, and shipping while managing remote teams and vendor relationships.

Ideal candidates have 7+ years in e-commerce operations, strong analytical skills, and a track record of reducing costs and improving delivery times in a nationwide online retailer context.