Remote E-commerce Growth & Ops Leader

Placements24; Mossel Bay; Hybrid; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Remote work option

Health coverage

Retirement planning

Paid time off

Job summary

WhatJobs Direct is seeking a dynamic Head of E-commerce Operations to lead our online sales and fulfillment strategy. This fully remote role requires a strong background in website performance, inventory management, and customer experience across e-commerce platforms.

You will drive growth, optimize efficiency, and ensure a seamless customer journey, collaborating with marketing, IT, and product teams. A master’s degree is preferred and remote leadership experience is essential.

Qualifications

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• Minimum of 8 years of experience in e-commerce operations management.
• Proven track record of managing e-commerce platforms and driving revenue growth.
• Deep understanding of CMS, CRM, and analytics tools.
• Expertise in online marketing strategies, SEO, SEM, CRO.
• Strong knowledge of supply chain and logistics for e-commerce.
• Analytical and data-driven with leadership of remote teams.

Responsibilities

• Oversee all aspects of e-commerce operations including platform management, sales and customer service.
• Develop strategies to enhance website performance, conversion rates, and user experience.
• Manage inventory levels and optimize stock allocation across channels.
• Coordinate with logistics partners for timely, cost-effective fulfillment.
• Analyze e-commerce data to drive decision-making.
• Lead and mentor the e-commerce operations team.
• Ensure compliance with online sales regulations and data privacy laws.
• Collaborate with marketing, IT, and product teams to align strategy.

Skills

E-commerce operations

Online sales growth

CMS & CRM

Analytics tools

SEO/SEM

CRO

Supply chain

Remote leadership

Education

Bachelor's degree in Marketing/Business Admin/E-commerce

Tools

CMS

CRM

Google Analytics

A/B testing tools

Job description

WhatJobs Direct is seeking a dynamic Head of E-commerce Operations to lead our online sales and fulfillment strategy. This fully remote role requires a strong background in website performance, inventory management, and customer experience across e-commerce platforms.

You will drive growth, optimize efficiency, and ensure a seamless customer journey, collaborating with marketing, IT, and product teams. A master’s degree is preferred and remote leadership experience is essential.