Remote E-commerce Operations Manager

Placements24; Benoni; Hybrid; ZAR 900.000 - 1.400.000; Vollzeit

Benefits dieser Stelle

Fully remote work arrangement

Performance-based bonuses

Zusammenfassung

Placements24 is seeking a strategic Remote E-commerce Operations Manager to oversee online retail operations, including website management, order fulfillment, customer service, and logistics, from a fully remote setup. You will lead a distributed team, optimize processes, and drive growth for the client’s digital platform.

The ideal candidate brings 5+ years in e-commerce ops, strong analytics, and experience with OMS/CRM systems, with a track record of improving operational targets and customer

Qualifikationen

• Bachelor’s degree in Business, E-commerce, Operations Management, or related field.
• Minimum 5 years of experience in e-commerce operations management.
• Proven experience managing remote teams and distributed operations.
• In-depth knowledge of e-commerce platforms, CRM systems, and OMS.

Aufgaben

• Oversee end-to-end management of the e-commerce platform for optimal performance.
• Streamline order fulfillment, shipping, and returns for efficiency.
• Manage relationships with 3PL providers and operational vendors.
• Monitor website performance, sales data, and customer feedback for improvements.
• Lead a remote team of e-commerce professionals and foster collaboration.
• Develop and manage operational budgets for cost-effectiveness.
• Enforce policies for e-commerce ops, customer service, and data security.
• Drive improvements to enhance the online customer journey.
• Stay updated on industry trends and best practices.
• Present regular reports on operational performance to senior management.

Kenntnisse

E-commerce operations

Remote team leadership

Logistics management

Data analysis

Google Analytics

CRM systems

Order management systems (OMS)

Strategic thinking

Ausbildung

Bachelor’s degree in Business, E-commerce, Operations Management or related field

Tools

Shopify/Shopify Plus

Order Management System (OMS)

CRM systems

Jobbeschreibung

About the Role

Our client, a forward-thinking e-commerce enterprise, is actively seeking an experienced and strategic Remote E-commerce Operations Manager to oversee and optimize their online retail operations. This role is critical for ensuring the seamless execution of all e-commerce functions, from website management and order fulfillment to customer service and logistics, all managed from a remote capacity. The ideal candidate will possess a proven track record in managing online sales channels, a deep understanding of digital platforms, and exceptional skills in process improvement and team coordination. You will lead a distributed team, drive operational efficiency, and contribute significantly to the growth and success of our client's online business. This is a unique opportunity to take on a leadership role in a fully remote, dynamic environment, shaping the future of our client's digital presence.

Key Responsibilities

• Oversee the end-to-end management of the e-commerce platform, ensuring optimal performance and user experience.
• Develop and implement strategies to streamline order fulfillment, shipping, and returns processes for maximum efficiency.
• Manage relationships with third-party logistics (3PL) providers and other operational vendors.
• Monitor website performance, sales data, and customer feedback to identify areas for improvement.
• Lead and motivate a remote team of e-commerce professionals, fostering a collaborative and productive work environment.
• Develop and manage operational budgets, ensuring cost-effectiveness and profitability.
• Implement and enforce policies and procedures related to e-commerce operations, customer service, and data security.
• Drive initiatives to enhance the online customer journey and improve customer satisfaction.
• Stay abreast of industry trends, emerging technologies, and best practices in e-commerce operations.
• Develop and present regular reports on operational performance to senior management.

Requirements

• Bachelor's degree in Business, E-commerce, Operations Management, or a related field.
• Minimum of 5 years of experience in e-commerce operations management, with a strong focus on online retail.
• Proven experience managing remote teams and distributed operations.
• In-depth knowledge of e-commerce platforms, CRM systems, and order management systems (OMS).
• Strong understanding of logistics, supply chain management, and fulfillment processes.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional leadership, communication, and project management abilities.
• Demonstrated ability to drive process improvements and achieve operational targets.
• Proficiency in using digital analytics tools (e.g., Google Analytics).
• A results-oriented mindset and a passion for delivering outstanding online customer experiences.

Benefits

• Our client offers a competitive salary, performance-based bonuses, and the significant advantage of a fully remote work arrangement.