Remote E-commerce Operations Leader

Placements24; Benoni; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Fully remote work arrangement

Performance-based bonuses

Job summary

Placements24 is seeking a strategic Remote E-commerce Operations Manager to oversee online retail operations, including website management, order fulfillment, customer service, and logistics, from a fully remote setup. You will lead a distributed team, optimize processes, and drive growth for the client’s digital platform.

The ideal candidate brings 5+ years in e-commerce ops, strong analytics, and experience with OMS/CRM systems, with a track record of improving operational targets and customer

Qualifications

• Bachelor’s degree in Business, E-commerce, Operations Management, or related field.
• Minimum 5 years of experience in e-commerce operations management.
• Proven experience managing remote teams and distributed operations.
• In-depth knowledge of e-commerce platforms, CRM systems, and OMS.

Responsibilities

• Oversee end-to-end management of the e-commerce platform for optimal performance.
• Streamline order fulfillment, shipping, and returns for efficiency.
• Manage relationships with 3PL providers and operational vendors.
• Monitor website performance, sales data, and customer feedback for improvements.
• Lead a remote team of e-commerce professionals and foster collaboration.
• Develop and manage operational budgets for cost-effectiveness.
• Enforce policies for e-commerce ops, customer service, and data security.
• Drive improvements to enhance the online customer journey.
• Stay updated on industry trends and best practices.
• Present regular reports on operational performance to senior management.

Skills

E-commerce operations

Remote team leadership

Logistics management

Data analysis

Google Analytics

CRM systems

Order management systems (OMS)

Strategic thinking

Education

Bachelor’s degree in Business, E-commerce, Operations Management or related field

Tools

Shopify/Shopify Plus

Order Management System (OMS)

CRM systems

Job description

Placements24 is seeking a strategic Remote E-commerce Operations Manager to oversee online retail operations, including website management, order fulfillment, customer service, and logistics, from a fully remote setup. You will lead a distributed team, optimize processes, and drive growth for the client’s digital platform.

The ideal candidate brings 5+ years in e-commerce ops, strong analytics, and experience with OMS/CRM systems, with a track record of improving operational targets and customer