Remote Senior E-commerce Operations Leader

Placements24; Sandton; Hybrid; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Remote work

Executive salary with bonus structure

Professional development budget

Global exposure

Job summary

Placements24 is seeking a Senior E-commerce Operations Manager to lead a remote operations team and optimize online channels. You will drive strategies across platform management, fulfillment, inventory planning, and customer experience to boost efficiency and profitability.

You will manage a distributed team, collaborate with partners, and ensure data-driven improvements while staying ahead of e-commerce trends in a dynamic online retail environment.

Qualifications

• 7+ years in e-commerce operations or online retail management.
• Proven track record of scaling e-commerce operations.
• Strong understanding of platforms (Magento, Shopify Plus, BigCommerce) and OMS/WMS systems.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Experience managing remote teams and fostering collaboration.
• Proficiency in data tools (Google Analytics, Excel) and reporting.
• Bachelor's degree in Business Administration, Marketing, Supply Chain or related field preferred.

Responsibilities

• Develop and implement strategies to optimize the e-commerce platform for sales and user experience.
• Oversee the entire order fulfillment process, including inventory management, warehousing, and shipping logistics.
• Manage relationships with 3PL providers and other operational partners.
• Analyze e-commerce performance metrics, identify trends, and implement data-driven improvements.
• Ensure website uptime, performance, and security, collaborating with technical teams.
• Develop and manage the e-commerce operational budget.
• Lead and mentor a remote team of operations specialists, fostering a high-performance culture.
• Implement and refine customer service protocols to ensure exceptional online customer satisfaction.
• Stay abreast of e-commerce trends, technologies, and competitive landscape to drive innovation.

Skills

Leadership

Data analysis

Remote team management

Strategic thinking

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

Magento

Shopify Plus

BigCommerce

Job description

Placements24 is seeking a Senior E-commerce Operations Manager to lead a remote operations team and optimize online channels. You will drive strategies across platform management, fulfillment, inventory planning, and customer experience to boost efficiency and profitability.

You will manage a distributed team, collaborate with partners, and ensure data-driven improvements while staying ahead of e-commerce trends in a dynamic online retail environment.