Remote Senior E-commerce Operations Leader

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote work

Health insurance

Career development

Job summary

Placements24 is seeking a Senior E-commerce Operations Manager to lead fulfillment, inventory, logistics, and customer service for a fully remote role serving nationwide customers, including the Port Elizabeth region.

You will oversee 3PL relationships, implement KPIs, collaborate with product and marketing on launches, and mentor a remote team to deliver exceptional customer experiences.

Qualifications

• Minimum of 7 years in e-commerce operations management, with a strong emphasis on logistics and supply chain management.
• Experience with inventory management, order fulfillment, and shipping operations.
• Experience managing relationships with 3PL partners and negotiating contracts.
• Strong analytical and problem-solving skills, with the ability to interpret operational data.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage a remote team effectively.

Responsibilities

• Oversee day-to-day e-commerce operations, including order processing, fulfillment, shipping, and returns management.
• Develop and implement strategies to optimize inventory levels, minimize stockouts, and reduce carrying costs.
• Manage relationships with third-party logistics (3PL) providers, ensuring adherence to service level agreements (SLAs).
• Implement and monitor KPIs to drive continuous improvement.
• Identify and troubleshoot operational bottlenecks and implement corrective actions.
• Collaborate with the product and marketing teams to ensure smooth product launches and promotional campaign execution.
• Ensure compliance with all relevant regulations and industry standards.
• Lead and mentor the remote operations team, fostering a high‑performance culture.
• Explore and implement new technologies and systems to enhance operational efficiency and scalability.
• Maintain exceptional standards of customer service throughout the order lifecycle.

Skills

E-commerce operations

Logistics management

Team leadership

Data analysis

Process optimization

Education

Bachelor's degree in Operations Management or related field

Tools

Shopify

Magento

OMS

Job description

Placements24 is seeking a Senior E-commerce Operations Manager to lead fulfillment, inventory, logistics, and customer service for a fully remote role serving nationwide customers, including the Port Elizabeth region.

You will oversee 3PL relationships, implement KPIs, collaborate with product and marketing on launches, and mentor a remote team to deliver exceptional customer experiences.