Remote E-commerce Fulfillment & Ops Specialist

Placements24; Gqeberha; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Professional development

Healthy work-life balance

Job summary

Placements24 is seeking an E-commerce Operations Specialist for a fully remote role within South Africa. You will manage end-to-end order fulfillment, ensure accurate product listings, and coordinate with warehousing and 3PL partners to deliver timely orders.

Remote work requires strong communication and independent problem-solving skills. You will optimize customer journeys, analyze key metrics, and collaborate with marketing and customer service to enhance the online shopping experience.

Qualifications

• Proven experience in e-commerce operations and order fulfilment.
• Strong knowledge of Shopify or Magento and OMS systems.
• Proficient in Excel or Google Sheets for data reporting.
• Detail oriented with strong problem-solving skills.
• Excellent written and verbal communication for remote work.
• Ability to work independently in a remote setup with reliable internet.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment.
• Monitor channels for accurate listings and pricing.
• Coordinate with warehousing and 3PL partners.
• Handle customer inquiries on orders, shipping, and returns.
• Identify bottlenecks and improve e-commerce workflows.
• Analyze metrics like order accuracy and delivery times.
• Support selection and management of 3PL providers.
• Stay updated on e-commerce trends and best practices.
• Collaborate with marketing and customer service for a cohesive experience.

Tools

Shopify

Magento

OMS

Excel/Sheets

Data analysis

Remote work

Communication

Problem solving

Time management

Job description

Placements24 is seeking an E-commerce Operations Specialist for a fully remote role within South Africa. You will manage end-to-end order fulfillment, ensure accurate product listings, and coordinate with warehousing and 3PL partners to deliver timely orders.

Remote work requires strong communication and independent problem-solving skills. You will optimize customer journeys, analyze key metrics, and collaborate with marketing and customer service to enhance the online shopping experience.