Strategic Remote E-commerce Ops Leader

Placements24; Randburg; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Remote work

Bonus structure

Health benefits

Career development

Job summary

Placements24 is seeking a seasoned E-commerce Operations Manager to lead our online business. This fully remote role focuses on end-to-end platform management, customer journeys, and efficient order fulfillment, with Randburg area as a reference point.

The ideal candidate has 5+ years in e-commerce operations, strong data-driven decision making, and experience coordinating remote teams, 3PL relationships, and digital marketing alignment to drive growth.

Qualifications

• Bachelor's degree in Business, Marketing or a related field.
• Minimum 5 years in e-commerce operations management.
• Proven success in growing online retail businesses.
• Strong knowledge of e-commerce platforms, CRMs and analytics tools.
• Experience with supply chain and logistics for e-commerce.
• Excellent leadership, project management and communication skills.
• Comfortable working in a remote, distributed team.
• Data-driven decision making and SEO knowledge.

Responsibilities

• Oversee daily operations of the e-commerce platform including website maintenance, order processing, and inventory management.
• Develop and implement strategies to improve website usability, conversion rates, and customer satisfaction.
• Manage relationships with 3PL providers for timely and cost-effective order fulfillment.
• Analyze e-commerce data, KPIs, and customer feedback to identify trends and opportunities.
• Collaborate with marketing teams to align e-commerce activities with campaigns.
• Manage online payment processing, fraud detection, and security protocols.
• Ensure compliance with relevant online trading laws and regulations.
• Lead and mentor a remote team of e-commerce specialists.
• Continuously monitor the competitive landscape and emerging e-commerce trends.

Skills

E-commerce operations

Remote team leadership

Data-driven decision making

Google Analytics

CRM systems

Inventory & logistics

SEO basics

Education

Bachelor's degree in Business or Marketing

Tools

Shopify

CRM platforms

GA4

Job description

Placements24 is seeking a seasoned E-commerce Operations Manager to lead our online business. This fully remote role focuses on end-to-end platform management, customer journeys, and efficient order fulfillment, with Randburg area as a reference point.

The ideal candidate has 5+ years in e-commerce operations, strong data-driven decision making, and experience coordinating remote teams, 3PL relationships, and digital marketing alignment to drive growth.