Remote E-commerce Operations & Supply Chain Leader

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Remote work

Paid time off

Career development

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager for a fully remote role in South Africa. You will lead end-to-end online operations, including inventory, warehousing, fulfillment, and customer service logistics, optimizing the supply chain and driving performance across remote teams.

You will collaborate with ecommerce, marketing, and logistics partners, implement SOPs, and leverage ERP/WMS systems to reduce costs, improve delivery times, and enhance customer satisfaction in

Qualifications

• Bachelor's degree in Supply Chain, Operations, Business Administration or related field.
• Master's degree is a plus.
• Minimum of 7 years of experience in e-commerce operations management with strong logistics knowledge.
• Experience in warehousing, inventory and fulfillment processes.
• Proven ability to lead and manage remote teams.
• Proficiency in e-commerce operations software, ERP systems and WMS.
• Strong analytical, problem-solving and decision-making skills.
• Excellent project management and organizational abilities.
• Exceptional communication and stakeholder relationship skills.
• Experience in process improvement methodologies (Lean, Six Sigma) is desirable.

Responsibilities

• Oversee daily e-commerce operations including order processing, inventory, warehousing, and fulfillment.
• Develop strategies to optimize the supply chain, reduce costs, and improve delivery times.
• Manage relationships with 3PL providers, carriers, and partners.
• Ensure accurate inventory levels across channels with stock control measures.
• Monitor KPIs and provide reports and actionable insights to senior management.
• Develop and implement SOPs for all operational processes.
• Lead and manage a remote team of operations specialists.
• Collaborate with ecommerce, marketing, and customer service teams.
• Identify and implement technology solutions to enhance efficiency and scalability.

Skills

Remote team leadership

Analytical thinking

ERP & WMS proficiency

Supply chain optimization

Project management

Stakeholder communication

Lean/Six Sigma knowledge

Education

Bachelor's degree in Supply Chain / Operations / Business

Master's degree (advantage)

Tools

ERP systems

WMS

Job description

Placements24 is seeking an experienced E-commerce Operations Manager for a fully remote role in South Africa. You will lead end-to-end online operations, including inventory, warehousing, fulfillment, and customer service logistics, optimizing the supply chain and driving performance across remote teams.

You will collaborate with ecommerce, marketing, and logistics partners, implement SOPs, and leverage ERP/WMS systems to reduce costs, improve delivery times, and enhance customer satisfaction in