Remote E-commerce Operations Lead

Placements24; Bloemfontein; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Work-from-home flexibility

Online training

Team events

Job summary

Placements24 is seeking a meticulous Remote E-commerce Operations Specialist for a fast-growing SA FMCG ecommerce business. You will manage day-to-day operations across inventory, order fulfillment, customer service and website maintenance from anywhere in South Africa.

The role requires experience with Shopify/WooCommerce/Magento, OMS, strong inventory and logistics knowledge, and the ability to coordinate with 3PLs and web developers.

Qualifications

• 3+ years in e-commerce operations, logistics, or FMCG roles.
• Experience with Shopify, WooCommerce, or Magento and OMS.
• Strong knowledge of inventory, warehousing, and fulfillment processes.
• Excellent written and verbal customer service and communication.

Responsibilities

• Manage and monitor online order processing from placement to delivery, ensuring accuracy and timeliness.
• Oversee inventory levels and coordinate with suppliers to maintain stock for online sales.
• Liaise with 3PL providers to ensure warehousing and shipping efficiency.
• Handle customer inquiries and resolve issues related to orders, shipping, and product information promptly.
• Monitor website performance and coordinate with the web development team for resolutions.
• Assist in managing product listings with accurate descriptions, pricing, and imagery.
• Analyze sales data and operational metrics to identify improvements and efficiency gains.
• Develop and update SOPs for e-commerce operations.
• Ensure compliance with relevant e-commerce regulations and company policies.
• Contribute to continuous improvement of the online journey and workflows.

Skills

Shopify

WooCommerce

Magento

OMS

Inventory management

Customer service

Google Analytics

Remote work

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Tools

Google Analytics

Job description

Placements24 is seeking a meticulous Remote E-commerce Operations Specialist for a fast-growing SA FMCG ecommerce business. You will manage day-to-day operations across inventory, order fulfillment, customer service and website maintenance from anywhere in South Africa.

The role requires experience with Shopify/WooCommerce/Magento, OMS, strong inventory and logistics knowledge, and the ability to coordinate with 3PLs and web developers.