Remote E-commerce Operations Lead

Placements24; Kempton Park; Remote; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote

Health insurance

PTO (paid time off)

Professional development

Retirement plan

Team events

Job summary

Placements24 is seeking a highly motivated Remote E-commerce Operations Manager to oversee all online business operations from a South Africa-based home office. You will manage day-to-day ecommerce workflows, inventory, order fulfillment, customer service oversight, and logistics coordination to drive profitability and a seamless customer experience.

This role requires strong remote discipline, excellent communication across teams, and a proactive approach to process improvements, automation,

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• 7+ years of progressive experience in e-commerce operations management.
• Proven end-to-end e-commerce operations expertise including fulfillment and logistics.
• Strong understanding of supply chain principles and OMS experience.
• Excellent analytical, problem-solving, and remote collaboration skills.

Responsibilities

• Oversee end-to-end e-commerce operations including order processing, fulfillment, shipping, and returns.
• Develop strategies to optimize inventory, reduce stockouts, and lower carrying costs.
• Ensure timely, accurate order fulfillment with high packaging and delivery standards.
• Manage relationships with 3PL providers and carriers to negotiate rates and service levels.
• Implement KPIs and report progress for continuous improvement.
• Lead customer service processes to resolve inquiries promptly.
• Collaborate with marketing and sales to align operations with forecasts.
• Identify and implement process improvements and automation opportunities.
• Stay updated on e-commerce trends and best practices.
• Manage operational budgets and ensure financial targets are met.

Skills

Analytical thinking

Remote collaboration

Budgeting & cost control

Cross-functional leadership

Logistics coordination

Education

Bachelor's degree in Business Administration / Operations Management / Supply Chain Management

Tools

OMS (Order Management System)

3PL negotiation

Job description

Placements24 is seeking a highly motivated Remote E-commerce Operations Manager to oversee all online business operations from a South Africa-based home office. You will manage day-to-day ecommerce workflows, inventory, order fulfillment, customer service oversight, and logistics coordination to drive profitability and a seamless customer experience.

This role requires strong remote discipline, excellent communication across teams, and a proactive approach to process improvements, automation,