Remote Senior E-commerce Operations Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 420.000 - 540.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Work from anywhere

Professional development support

Zusammenfassung

Placements24 seeks a Senior E-commerce Operations Coordinator for a fully remote role. You will oversee order fulfillment, handle customer service escalations, and partner with logistics to optimize shipping times. Strong communication and multi-tasking are essential in a dynamic remote setting.

You will monitor inventory, drive process improvements, and provide operational insights through KPI reports, interacting with marketing and service teams for a consistent brand experience.

Qualifikationen

• Bachelor's degree or equivalent practical experience in business/operations.
• 3–5 years of experience in e-commerce operations, logistics, or a related field.
• Proven experience in order fulfilment and customer service processes.
• Strong understanding of e-commerce platforms and online retail operations.

Aufgaben

• Oversee end-to-end e-commerce order fulfillment process.
• Manage and resolve customer service inquiries and escalations.
• Coordinate with warehouse and logistics partners to optimize shipping processes.
• Monitor inventory levels and collaborate with inventory management.
• Identify and implement process improvements to enhance efficiency and satisfaction.
• Generate and analyze operational reports and KPIs.

Kenntnisse

Order fulfillment

Customer service

Inventory management

Process improvement

Remote collaboration

MS Office

Ausbildung

Bachelor's degree (Business Admin/Operations)

Tools

CRM software

Order management systems

MS Excel

Jobbeschreibung

Placements24 seeks a Senior E-commerce Operations Coordinator for a fully remote role. You will oversee order fulfillment, handle customer service escalations, and partner with logistics to optimize shipping times. Strong communication and multi-tasking are essential in a dynamic remote setting.

You will monitor inventory, drive process improvements, and provide operational insights through KPI reports, interacting with marketing and service teams for a consistent brand experience.