Remote Sales Manager: Lead High-Impact Inbound Team

Royal York Property Management; Cape Town; On-site; ZAR 700,000 - 979,000; Full time

Job summary

Royal York Property Management is seeking a Sales Manager to lead our remote Sales team and drive performance from inbound inquiries through onboarding and handoff to the Property Management team.

You will coach reps across time zones, maintain CRM discipline, and leverage AI tools to improve call quality, demos, and conversions. This role emphasizes coaching, cadence, and data-driven performance management.

Qualifications

• 8+ years total sales experience
• 4+ years sales management experience with real examples of improving team performance
• 2+ years managing a fully remote sales team
• Experience managing 8-15+ direct reports or similar scope
• Strong CRM, dashboard, and reporting discipline
• Confident, direct leader who holds standards without creating chaos
• Strong coaching ability based on real calls, real files, real data, and real results
• Strong understanding of inbound sales, demos, consultative selling, onboarding, follow-up management, and pipeline management
• Comfortable using AI tools in day-to-day sales management

Responsibilities

• Lead and coach a team of remote Sales Representatives to hit weekly and monthly targets
• Drive daily execution: speed-to-lead, demos, follow-up discipline, client sign-ups, onboarding progress, CRM activity, and pipeline movement
• Review call recordings, transcripts, CRM notes, tasks, follow-ups, and performance reports
• Run 1:1s, call coaching, pipeline reviews, and performance scorecards
• Hold team members accountable for missed follow-ups, weak demos, low conversion, poor CRM discipline, and stalled files
• Coach the team on discovery, demos, objection handling, urgency, closing, onboarding, and client communication
• Monitor active files to ensure clients move efficiently from initial inquiry through onboarding and handoff to Property Management
• Handle underperformance properly: early warning metrics - coaching plan - PIP - decision
• Report team performance clearly to leadership
• Support hiring by helping evaluate candidates and identify top performers
• Improve team output using AI tools, reporting, call summaries, QA, and coaching insights

Skills

Remote team leadership

Sales coaching

CRM dashboards

Pipeline management

Inbound sales

Demos & presentations

Tools

CRM software

AI tools

Dashboards

Job description

Royal York Property Management is seeking a Sales Manager to lead our remote Sales team and drive performance from inbound inquiries through onboarding and handoff to the Property Management team.

You will coach reps across time zones, maintain CRM discipline, and leverage AI tools to improve call quality, demos, and conversions. This role emphasizes coaching, cadence, and data-driven performance management.