Remote Outbound Appointment Specialist (Live Transfers)

Langford Staffing; Johannesburg; Remote; ZAR 469,000 - 586,000; Full time

Job summary

Langford Staffing is seeking experienced Outbound Appointment Setters for high-volume consumer outreach campaigns. You will contact leads via an automatic dialer, qualify prospects, handle objections, and move qualified consumers to a live transfer with a sales representative.

Three+ years in appointment setting or outbound sales, plus experience with dialers, is required. This remote role requires full-time commitment during U.S. Eastern Time hours and targets for hourly/daily performance.

Qualifications

• Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.
• Experience using an automatic or predictive dialer.
• Experience qualifying consumers before scheduling an appointment or completing a transfer.
• Strong objection-handling and persuasive communication skills.
• Experience working toward transfer, appointment, conversion, or call targets.
• Clear and professional spoken English.
• The ability to remain calm with impatient, skeptical, or difficult consumers.
• Strong listening skills and the ability to adjust your response.
• Accurate CRM and call-disposition habits.
• Willingness to receive coaching and apply feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Responsibilities

• Make high-volume outbound calls using an automatic dialer.
• Gain the consumer’s attention quickly.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Handle objections and initial rejection.
• Build interest without using aggressive or misleading tactics.
• Ask qualified consumers to speak with a sales representative.
• Complete warm and live transfers.
• Schedule callbacks or appointments when required.
• Record accurate notes, outcomes, and call dispositions.
• Follow campaign scripts, qualification requirements, and opt-out procedures.
• Meet hourly and daily performance targets.

Skills

Outbound calling

Lead generation

Telesales

Call-center sales

Active listening

English communication

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Langford Staffing is seeking experienced Outbound Appointment Setters for high-volume consumer outreach campaigns. You will contact leads via an automatic dialer, qualify prospects, handle objections, and move qualified consumers to a live transfer with a sales representative.

Three+ years in appointment setting or outbound sales, plus experience with dialers, is required. This remote role requires full-time commitment during U.S. Eastern Time hours and targets for hourly/daily performance.