Remote Outbound Caller — Live Transfer Specialist

Langford Staffing; Johannesburg; Remote; ZAR 478.000 - 597.000; Vollzeit

Zusammenfassung

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.

You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.

Qualifikationen

• 3+ years in outbound call center, telesales, appointment setting, lead generation or live transfers.
• Experience using a dialer (auto/predictive).
• Strong English speaking ability and professional telephone demeanor.
• Experience working toward call/transfer/appointment/conversion targets.
• Able to stay composed during rejection and difficult calls.
• Accurate CRM, call-note and disposition habits.

Aufgaben

• Make continuous outbound calls using an automatic dialer.
• Deliver clear and professional call openings.
• Ask qualification questions and respond to objections.
• Keep conversations moving without being aggressive.
• Explain benefits of speaking with a sales rep and guide to a transfer.
• Enter accurate call notes and dispositions.
• Follow scripts, rules and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Kenntnisse

Outbound calling

Objection handling

Telephone skills

Active listening

CRM notes

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Jobbeschreibung

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.

You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.