Remote & On-site Bilingual Spanish Call Center Agent

MCI; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

MCI is seeking confident and professional Spanish Call Center Representatives to support our growing CX campaigns in a fast-paced BPO environment in Cape Town. You will interact with customers across multiple channels, capture accurate information, and strive to deliver a high-quality service experience.

Ideal candidates have 1–2 years in customer service within a BPO, fluent English and Spanish, strong communication, problem-solving abilities, and a professional, adaptable attitude.

Qualifications

• Grade 12 / NSC or equivalent.
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Spanish with excellent verbal and written communication.
• Strong interpersonal and problem-solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast-paced, target-driven environment.
• Professional, adaptable and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.
• Work effectively within a team while maintaining individual performance.

Skills

Fluent English

Fluent Spanish

Education

Grade 12 / NSC

Job description

MCI is seeking confident and professional Spanish Call Center Representatives to support our growing CX campaigns in a fast-paced BPO environment in Cape Town. You will interact with customers across multiple channels, capture accurate information, and strive to deliver a high-quality service experience.

Ideal candidates have 1–2 years in customer service within a BPO, fluent English and Spanish, strong communication, problem-solving abilities, and a professional, adaptable attitude.