Bilingual Call Center Agent (Remote Options)

MCI; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MCI is looking for Bilingual Call Center Representatives in Cape Town to provide excellent inbound customer service and technical support for clients. This full-time role requires proficiency in English and Spanish and offers opportunities for advancement within the company.

Ideal candidates should be able to effectively resolve customer inquiries and have strong problem-solving skills. MCI provides industry-leading training to support career growth.

Qualifications

• At least 18 years of age.
• Ability to type at least 20 words per minute.
• Reliable, dependable, and team-oriented.

Responsibilities

• Handle inbound customer interactions in English and Spanish professionally and efficiently.
• Resolve customer inquiries related to products, services, billing, and account management.
• Accurately document customer interactions and update account information.

Skills

Fluent in both English and Spanish

Strong verbal and written communication skills

Strong problem-solving and customer service skills

Basic computer proficiency and data entry experience

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

MCI is looking for Bilingual Call Center Representatives in Cape Town to provide excellent inbound customer service and technical support for clients. This full-time role requires proficiency in English and Spanish and offers opportunities for advancement within the company.

Ideal candidates should be able to effectively resolve customer inquiries and have strong problem-solving skills. MCI provides industry-leading training to support career growth.