Bilingual Call Center Agent - English & Spanish

MCI; Cape Town; On-site; ZAR 200,880 - 290,160; Full time

Job summary

MCI in Cape Town, South Africa, is seeking motivated bilingual call center representatives to support inbound customer service and technical support programs for diverse clients. You will assist customers in English and Spanish, resolve inquiries, troubleshoot basic issues, and document interactions with accuracy and confidentiality.

This full-time role offers ongoing training, career advancement to supervisory or QA positions, and the opportunity to contribute to a growing global organization

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fluent in English and Spanish.
• Strong verbal and written communication skills.
• Basic computer proficiency and data entry experience.
• Typing speed of at least 20 words per minute.

Responsibilities

• Handle inbound customer interactions in English and Spanish professionally and efficiently.
• Resolve customer inquiries related to products, services, billing, and account management.
• Troubleshoot basic technical issues and provide step-by-step solutions.
• Accurately document customer interactions and update account information.
• Utilize internal systems and knowledge resources to resolve customer concerns.
• Maintain confidentiality of customer information.
• Escalate complex issues when appropriate.
• Meet established quality, productivity, and customer satisfaction goals.
• Participate in ongoing training and development programs.
• Adhere to attendance and schedule requirements.

Skills

Bilingual English/Spanish

Customer service

Data entry

Typing 20 wpm

MS Office proficiency

Communication skills

Multitasking

Team-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

MCI in Cape Town, South Africa, is seeking motivated bilingual call center representatives to support inbound customer service and technical support programs for diverse clients. You will assist customers in English and Spanish, resolve inquiries, troubleshoot basic issues, and document interactions with accuracy and confidentiality.

This full-time role offers ongoing training, career advancement to supervisory or QA positions, and the opportunity to contribute to a growing global organization