Bilingual Spanish Call Center Pro – CX Champion

MCI Careers; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI Careers is seeking Spanish-speaking Call Center Representatives in Cape Town to deliver high‑quality customer service across various campaigns. Ideal candidates are fluent in English and Spanish, with strong communication and interpersonal skills, and the ability to thrive in a fast-paced BPO environment.

Applicants should have Grade 12 / NSC and 1–2 years in customer service within a BPO setting, demonstrating professional, adaptable, and customer-focused attitudes.

Qualifications

• Grade 12 / NSC or equivalent.
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Spanish.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem‑solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast‑paced and target‑driven environment.
• Professional, adaptable, and customer‑focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

English & Spanish

Communication

Interpersonal

Problem solving

Computer literacy

Customer focus

Education

Grade 12 / NSC

Job description

MCI Careers is seeking Spanish-speaking Call Center Representatives in Cape Town to deliver high‑quality customer service across various campaigns. Ideal candidates are fluent in English and Spanish, with strong communication and interpersonal skills, and the ability to thrive in a fast-paced BPO environment.

Applicants should have Grade 12 / NSC and 1–2 years in customer service within a BPO setting, demonstrating professional, adaptable, and customer-focused attitudes.