Bilingual Spanish Customer Support Champion

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI in Cape Town, South Africa, is seeking a Bilingual Spanish Call Center Representative fluent in English and Spanish to join our team. You will provide exceptional customer support across inbound service programs, troubleshoot basic issues, and assist with account-related requests.

This full-time, on-site role offers comprehensive training and clear paths to advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.

Qualifications

• Must be at least 18 years of age.
• Fluent in English and Spanish with strong written and verbal communication.
• Experience using computers for data entry and customer support activities.
• Ability to type at least 20 words per minute.
• Reliable internet connection for work-from-home programs where applicable.
• Strong organizational, communication, and time management skills.
• Proficient with Microsoft Office and Windows-based applications.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist with products, services, billing, and account inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services when appropriate.
• Utilize company systems to manage customer accounts and complete tasks.
• Document customer interactions, requests, and claims in company systems.
• Follow client-specific processes, scripts, policies, and compliance requirements.
• Protect confidential information and escalate complex concerns when needed.
• Aim for first-contact resolution and participate in ongoing training.

Skills

Bilingual English/Spanish

Customer service

Typing 20 WPM

Data entry

MS Office

Windows OS

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

MCI in Cape Town, South Africa, is seeking a Bilingual Spanish Call Center Representative fluent in English and Spanish to join our team. You will provide exceptional customer support across inbound service programs, troubleshoot basic issues, and assist with account-related requests.

This full-time, on-site role offers comprehensive training and clear paths to advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.