Bilingual Customer Support Specialist (English/Spanish)

MCI; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

MCI, based in Cape Town, is hiring entry-level Bilingual Customer Service Representatives fluent in English and Spanish to join our on-site team. You will handle inbound and outbound customer interactions, resolve basic issues, document interactions, and support account-related requests across client programs.

No prior contact center experience required, training provided, with opportunities to advance. Candidates should be at least 18, have a high school diploma, be proficient in English and

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Fluent in English and Spanish with excellent verbal and written communication.
• Experience using computers for data entry and customer support activities.
• Ability to type at least 20 words per minute.
• Reliable wired internet connection for work-from-home programs where applicable.
• Strong organizational, communication, and time-management skills.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Comfortable with Windows-based applications and learning new software systems.
• Strong analytical and problem-solving skills.
• Customer-focused with empathy, patience and professionalism.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully, identify needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist with products, services, billing, and accounts.
• Document interactions and requests in company systems.
• Escalate complex concerns to appropriate department.
• Aim for first-contact resolution and participate in ongoing training.

Skills

Bilingual English & Spanish

Verbal & written communication

Data entry

20 WPM typing

Microsoft Office Suite

Windows-based applications

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows apps

Job description

MCI, based in Cape Town, is hiring entry-level Bilingual Customer Service Representatives fluent in English and Spanish to join our on-site team. You will handle inbound and outbound customer interactions, resolve basic issues, document interactions, and support account-related requests across client programs.

No prior contact center experience required, training provided, with opportunities to advance. Candidates should be at least 18, have a high school diploma, be proficient in English and