Bilingual Spanish Customer Support Specialist

MCI; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Benefits offered by this job

Annual Leave

Health Benefits

Paid Training

Career Growth

Casual Dress Code

Job summary

MCI is seeking bilingual customer service representatives in Cape Town. In this role, you will provide support for various clients, troubleshoot issues, and build customer relationships. Candidates must possess a National Senior Certificate and fluency in English and Spanish, alongside strong problem-solving and communication skills. MCI offers benefits and opportunities for career advancement, ensuring a supportive work environment.

Qualifications

• Experience with data-entry utilizing a computer.
• Ability to read and speak English and Spanish fluently.
• Must have high-speed internet connection for work-at-home projects.
• Typing speed of 20+ words per minute.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Listen to customers and resolve their issues.
• Utilize systems to complete account management tasks.
• Accurately document customer claims in systems.

Skills

Bilingual (English and Spanish)

Organizational skills

Customer service orientation

Problem solving

Conflict resolution

Education

National Senior Certificate (NSC)

Tools

Microsoft Office Suite

Windows PC applications

Job description

MCI is seeking bilingual customer service representatives in Cape Town. In this role, you will provide support for various clients, troubleshoot issues, and build customer relationships. Candidates must possess a National Senior Certificate and fluency in English and Spanish, alongside strong problem-solving and communication skills. MCI offers benefits and opportunities for career advancement, ensuring a supportive work environment.