Portuguese Call Center Agent - Bilingual Support

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI in Cape Town is seeking confident Portuguese Call Center Representatives to join our growing team. This role requires strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

The ideal candidate will have 1–2 years in customer service within a BPO, fluency in English and Portuguese, and excellent written and verbal communication. A professional, adaptable, and customer-focused mindset is essential.

Qualifications

• Must have Grade 12 / National Senior Certificate (or equivalent).
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Portuguese.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem‑solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast‑paced and target‑driven environment.
• Professional, adaptable, and customer‑focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

Fluent English

Fluent Portuguese

Customer service

Communication skills

Teamwork

Education

Grade 12 / National Senior Certificate

Tools

CRM software

Job description

MCI in Cape Town is seeking confident Portuguese Call Center Representatives to join our growing team. This role requires strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

The ideal candidate will have 1–2 years in customer service within a BPO, fluency in English and Portuguese, and excellent written and verbal communication. A professional, adaptable, and customer-focused mindset is essential.