Bilingual Spanish/English Customer Agent (US Hours)

MCI; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health benefits

Career growth

Paid training

Casual dress code

Annual leave

Job summary

MCI is seeking a bilingual Customer Support Specialist in Cape Town to support US-time-zone operations. The role requires fluent Spanish and English (spoken and written), strong communication, and empathy to assist customers across projects.

You will handle inquiries, troubleshoot basic issues, document interactions, and identify upsell opportunities while maintaining high service standards. A valid work permit and reliable attendance are essential.

Qualifications

• Bilingual proficiency in Spanish and English required (spoken and written).
• National Senior Certificate (NSC) or equivalent high school qualification.
• Experience with data-entry and basic computer applications.
• Excellent organizational and communication skills (written and oral).
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Communicate clearly in Spanish and English to assist customers across projects.
• Handle inquiries related to services, products, or technical issues with empathy.
• Troubleshoot and resolve basic technical problems when needed.
• Document customer interactions accurately and follow up to ensure satisfaction.
• Identify customer needs and suggest appropriate products or services.
• Look for upsell or cross-sell opportunities when relevant.
• Maintain high-quality service standards across diverse client requirements.

Skills

Bilingual (Spanish and English)

Excellent communication skills

Strong written and verbal skills

Data-entry proficiency

Typing 20+ wpm

Education

NSC or equivalent high school qualification

Tools

Microsoft Office Suite

Job description

MCI is seeking a bilingual Customer Support Specialist in Cape Town to support US-time-zone operations. The role requires fluent Spanish and English (spoken and written), strong communication, and empathy to assist customers across projects.

You will handle inquiries, troubleshoot basic issues, document interactions, and identify upsell opportunities while maintaining high service standards. A valid work permit and reliable attendance are essential.