Remote Motor Claims Adjuster – South Africa

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives andBonuse

Medical aid and provident fund

Professional development and training

Flexible remote working hours

Supportive virtual team environment

Access to advanced claims management t

Job summary

Placements24 is seeking a dedicated Remote Claims Adjuster to specialize in motor claims for a leading SA insurer. This fully remote role allows you to manage and settle motor vehicle claims from your home office while upholding company policies and high service standards.

You will investigate, evaluate, and adjudicate claims, negotiate settlements, and maintain detailed case files. The ideal candidate has 3–5 years motor claims experience, Matric and relevant insurance quals, and strong

Qualifications

• Matriculation Certificate (Grade 12) is essential; relevant tertiary qualification or industry certifications are advantageous.
• 3–5 years of experience as a Claims Adjuster in the motor vehicle insurance sector.
• Understanding of motor vehicle repair processes, accident investigation, and liability assessment.

Responsibilities

• Investigate, evaluate, and adjudicate motor vehicle claims in accordance with policy terms and conditions.
• Gather information from policyholders, witnesses, repairers, and other relevant parties.
• Assess damages, determine liability, and authorize repair costs or settlement amounts.
• Communicate claim status updates and decisions clearly and empathetically to policyholders.
• Negotiate settlements with claimants and third parties within prescribed authority limits.
• Maintain accurate and detailed claim files using the company's claims management system.
• Identify potential fraudulent claims and refer them for further investigation as per protocol.
• Ensure compliance with insurance regulations and company guidelines.
• Manage a caseload of claims efficiently, prioritizing tasks to meet SLAs.
• Provide exceptional customer service throughout the claims handling process.

Skills

Communication

Negotiation

Conflict resolution

Time management

Independent worker

Education

Matric (Grade 12)

NQF 4/5 in Short-Term Insurance

Tools

Claims management software

Microsoft Office

Job description

Placements24 is seeking a dedicated Remote Claims Adjuster to specialize in motor claims for a leading SA insurer. This fully remote role allows you to manage and settle motor vehicle claims from your home office while upholding company policies and high service standards.

You will investigate, evaluate, and adjudicate claims, negotiate settlements, and maintain detailed case files. The ideal candidate has 3–5 years motor claims experience, Matric and relevant insurance quals, and strong