Remote Senior Claims Adjuster - Motor Vehicle Insurance

Placements24; George; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with matching

Paid time off

Remote work flexibility

Home office support

Training opportunities

Job summary

Placements24 partners with a national leader in the insurance industry to recruit a Senior Claims Adjuster for a fully remote role nationwide, based near George, Western Cape.

You will investigate, evaluate, negotiate, and settle complex motor vehicle claims, ensuring regulatory compliance and exceptional customer service, with CIP/ANZIIF preferred and a minimum of 6 years' experience.

Qualifications

• Minimum 6 years of experience as a Claims Adjuster, with a focus on motor vehicle insurance.
• Relevant tertiary or professional insurance qualification (e.g., CIP, ANZIIF).
• Proven ability to manage complex and high-value motor vehicle claims.

Responsibilities

• Manage a caseload of complex motor vehicle insurance claims from initiation to settlement.
• Conduct thorough investigations into accidents and damages.
• Evaluate coverage, assess liability, and determine company obligations.
• Negotiate fair settlements with claimants, policyholders, and third parties.
• SecurePolice reports, repair estimates, and medical records as needed.
• Communicate clearly with all parties in the claims process.
• Ensure compliance with insurance laws, regulations and policies.
• Identify subrogation or salvage opportunities.
• Use claims software and digital tools to maintain records and track progress.
• Provide exceptional customer service throughout the claims process.
• Mentor junior adjusters in best practices.

Skills

6+ years claims experience

Negotiation

Communication

Analytical thinking

Remote work

Education

CIP/ANZIIF qualification

Tools

Claims management systems

Job description

About the Role

Our client, a national leader in the insurance industry, is seeking a highly experienced and detail-oriented Senior Claims Adjuster to join their fully remote team, supporting operations nationally but based remotely for candidates near George, Western Cape. This role is crucial for managing and resolving complex motor vehicle insurance claims efficiently and effectively. The Senior Claims Adjuster will be responsible for investigating, evaluating, negotiating, and settling claims in accordance with policy terms and conditions, ensuring customer satisfaction and adherence to regulatory standards. This is a remote-first position, offering unparalleled flexibility and the opportunity to work from the comfort of your home office. We are looking for a proactive individual with a strong understanding of motor vehicle insurance claims, exceptional communication skills, and a commitment to delivering outstanding service. This is an excellent chance to leverage your expertise in a remote capacity, contributing to a company renowned for its innovation and customer-centric approach. Join our client's esteemed team and make a significant impact on their national claims operations, all while enjoying the benefits of a remote work environment.

Key Responsibilities

• Manage a caseload of complex motor vehicle insurance claims from initiation to settlement.
• Conduct thorough investigations into the circumstances of accidents and damages.
• Evaluate policy coverage, assess liability, and determine the extent of the company's obligation.
• Negotiate fair and reasonable settlements with claimants, policyholders, and third-party representatives.
• Secure necessary documentation, including police reports, repair estimates, and medical records.
• Communicate clearly and professionally with all parties involved in the claims process.
• Ensure compliance with all relevant insurance laws, regulations, and company policies.
• Identify and report potential subrogation or salvage opportunities.
• Utilize claims management software and digital tools to maintain accurate records and track claim progress.
• Provide exceptional customer service, ensuring a positive experience for policyholders during the claims process.
• Mentor and guide junior adjusters in best practices and complex claim resolution.

Requirements

• A relevant tertiary qualification or professional insurance qualification (e.g., CIP, ANZIIF) is preferred.
• Minimum of 6 years of experience as a Claims Adjuster, with a specialization in motor vehicle insurance.
• Proven track record of successfully managing complex and high-value claims.
• In-depth knowledge of motor vehicle damage assessment, repair processes, and relevant legislation.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using claims management systems and standard office software.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A dedicated, distraction-free home office environment with reliable high-speed internet.
• Must be self-motivated, organized, and possess a high degree of integrity.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Generous paid time off and holidays.
• Ongoing training and professional development opportunities.
• The flexibility and autonomy of a fully remote position, with all the associated lifestyle benefits.
• Support for home office setup and technology.