Remote Junior IT Support Apprentice

Placements24; Gauteng; Hybrid; ZAR 72,000 - 88,000; Full time

Benefits offered by this job

Remote work arrangement with flexible/

Extensive online training and access

Mentorship from IT professionals

Opportunity to gain industry-recognizd

Job summary

Placements24 is hiring a Remote Junior IT Support Apprentice to support our remote workforce. This role offers full remote work from home with flexible hours and comprehensive online training.

The apprentice will work with a dedicated remote team, gaining essential IT support skills and professional certifications. The position emphasizes proactive problem-solving, strong remote communication, and the ability to manage IT issues for a distributed user base.

Qualifications

• Completed Grade 12 or equivalent; some IT certification is advantageous.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Excellent verbal and written communication skills for remote interaction.
• Self-motivated with the ability to manage time effectively and work independently.
• A stable internet connection and a suitable home office environment are required.

Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues for remote employees.
• Install, configure, and maintain IT equipment and systems.
• Assist in managing IT inventory and documentation for remote assets.
• Escalate complex technical issues to senior IT staff as needed.

Skills

Remote communication

Time management

Self-motivated

Education

Grade 12 or equivalent

Job description

About the Role

Our client seeks dynamic individuals for a 'Remote Junior IT Support Apprentice' position, based remotely but ideally located near Tembisa, Gauteng . This program is designed to provide comprehensive training in IT support functions, enabling apprentices to manage technical issues for our organization's remote workforce. You will be instrumental in ensuring seamless IT operations and providing essential technical assistance. The ideal candidate is a proactive problem-solver with a passion for technology and excellent remote communication skills. This is a fantastic opportunity to build a career in IT support from the ground up, entirely from the comfort of your home office, supported by a dedicated remote team.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues for remote employees.
• Install, configure, and maintain IT equipment and systems.
• Assist in managing IT inventory and documentation for remote assets.
• Escalate complex technical issues to senior IT staff as needed.

Requirements

• Completed Grade 12 or equivalent; some IT certification is advantageous.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Excellent verbal and written communication skills for remote interaction.
• Self-motivated with the ability to manage time effectively and work independently.
• A stable internet connection and a suitable home office environment are required.

Benefits

• Competitive apprentice salary of R80,000 per annum.
• Full remote work arrangement with flexible hours.
• Extensive online training and access to IT support resources.
• Mentorship from experienced IT professionals.
• Opportunity to gain industry-recognized IT certifications.