Remote IT Support Apprentice

Placements24; Mossel Bay; Hybrid; ZAR 33,000 - 56,000; Full time

Benefits offered by this job

Remote training

Mentorship

Stipend

IT systems exposure

Career growth

Job summary

Placements24 is seeking eager, tech-savvy individuals for a Remote IT Support Apprenticeship. Work from home providing first-level technical assistance for hardware and software, with mentoring from experienced IT professionals.

You will learn to install, configure, and troubleshoot systems while documenting issues in a helpdesk and developing best practices for security and maintenance. A competitive monthly stipend supports your development.

Qualifications

• Grade 12 (Matric) or equivalent.
• Basic understanding of computer hardware, software, and operating systems (Windows/macOS).
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine interest in technology and customer support.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Assist with the installation, configuration, and troubleshooting of software and hardware remotely.
• Document and track user issues and resolutions in a helpdesk system.
• Escalate complex technical problems to senior IT staff as needed.
• Learn and implement IT best practices for system security and maintenance.

Skills

Communication skills

Remote work

Troubleshooting

Education

Grade 12 (Matric)

Job description

About the Role

Our client is looking for eager and tech-savvy individuals to join their team as Remote IT Support Apprentices . This program is designed for those passionate about technology and interested in pursuing a career in IT support, fully operating from a remote capacity. Apprentices will learn to provide technical assistance and support related to computer systems, hardware, and software, working from their home environment. This role requires excellent communication skills, a patient demeanor, and a strong desire to solve technical problems for users across the organization, contributing to seamless remote operations and IT infrastructure support.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Assist with the installation, configuration, and troubleshooting of software and hardware remotely.
• Document and track user issues and resolutions in a helpdesk system.
• Escalate complex technical problems to senior IT staff as needed.
• Learn and implement IT best practices for system security and maintenance.

Requirements

• Grade 12 (Matric) or equivalent qualification.
• Basic understanding of computer hardware, software, and operating systems (Windows/macOS).
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine interest in technology and customer support.

Benefits

• Comprehensive remote training and development in IT support .
• Mentorship from experienced IT professionals.
• A competitive monthly stipend.
• Exposure to various IT systems and troubleshooting techniques.
• Opportunity to build a career in the growing field of remote IT services.