Apprentice IT Support Technician (Remote)

Placements24; Mossel Bay; Hybrid; ZAR 67,000 - 112,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Stipend for remote work

IT certifications support

Mentor program

Job summary

Placements24 is seeking enthusiastic individuals to join as Apprentice IT Support Technicians, working remotely from Mossel Bay. This apprenticeship builds foundational IT support skills, diagnosing hardware, software, and network issues, and assisting with IT infrastructure maintenance.

You will learn to manage user accounts, document solutions, and pursue industry IT certifications, under the guidance of experienced mentors in a fully remote team.

Qualifications

• Completed Matric (or equivalent).
• Strong interest in technology and IT support.
• Basic understanding of computer hardware, Windows/macOS, and common software.
• Good communication and remote interaction skills.
• Ability to work independently and troubleshoot effectively.

Responsibilities

• Provide remote technical assistance to users via phone, email, and chat for hardware, software, and network issues.
• Troubleshoot and resolve IT problems, escalating complex issues as needed.
• Assist with the setup, configuration, and maintenance of user workstations and peripherals.
• Document support requests, solutions, and user guides in a knowledge base.
• Participate in online training sessions and work towards IT support certifications.

Skills

Communication

Independent worker

Problem solving

Time management

Interest in IT

Education

Matric / Grade 12

Job description

About the Role

Our client is seeking enthusiastic individuals to join their team as Apprentice IT Support Technicians , working entirely remotely from Mossel Bay . This apprenticeship is designed to equip you with the foundational skills needed to provide technical support to users across the organization. You will learn to diagnose and resolve hardware, software, and network issues, manage user accounts, and assist with IT infrastructure maintenance. This role offers a unique chance to develop a career in IT while enjoying the flexibility of a remote work environment, learning from experienced IT professionals and gaining valuable industry certifications.

Key Responsibilities

• Provide remote technical assistance to users via phone, email, and chat for hardware, software, and network issues.
• Troubleshoot and resolve common IT problems, escalating complex issues as needed.
• Assist with the setup, configuration, and maintenance of user workstations and peripherals.
• Document support requests, solutions, and user guides in a knowledge base.
• Participate in online training sessions and work towards IT support certifications.

Requirements

• Completed Matric (or equivalent).
• A strong interest in technology and a desire to learn IT support skills.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good communication and interpersonal skills for effective remote user interaction.
• Ability to work independently, manage time effectively, and troubleshoot problems systematically.

Benefits

• Fully remote apprenticeship with flexible working hours.
• Comprehensive training program focused on IT support fundamentals.
• Stipend for remote work expenses and internet connectivity.
• Opportunity to gain industry-recognized IT certifications.
• Supportive remote team environment and access to experienced IT mentors.