Apprentice IT Support Technician (Remote)

Placements24; Richards Bay; Remote; ZAR 78,000 - 123,000; Full time

Job summary

Placements24 in Richards Bay is seeking a Remote Apprentice IT Support Technician. You’ll receive comprehensive training in IT support, troubleshooting, and network assistance while supporting users across departments from a remote setting.

This entry point offers hands-on experience with IT infrastructure, remote ticketing, and best practices, with a supportive team culture and opportunities to attain industry certifications.

Qualifications

• Completion of Grade 12 or equivalent with interest in IT.
• Basic understanding of hardware, OS and networking.
• Strong communication and ability to explain technical issues clearly.
• Self-motivated, able to work remotely with minimal supervision.

Responsibilities

• Provide first-level IT support to users via remote channels (phone, email, chat).
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Document all technical support incidents and resolutions in a ticketing system.
• Assist in managing user accounts and permissions within IT systems.
• Learn and implement IT security best practices to protect company data and systems.

Skills

IT passion

Hardware basics

Windows/macOS

Networking concepts

Communication skills

Independent work

Remote setup

Education

Grade 12 or equivalent

Job description

About the Role

Our client is seeking eager and technically inclined individuals for a Remote Apprentice IT Support Technician position based out of Richards Bay . This role is designed for those passionate about technology, offering comprehensive training in IT support, troubleshooting, and network assistance. You will gain invaluable experience resolving technical issues for users across various departments, remotely managing systems, and learning about IT infrastructure best practices. This is an excellent starting point for a career in IT, providing a solid foundation in a supportive, remote-first work environment where continuous learning and skill development are paramount.

Key Responsibilities

• Provide first-level technical support to users via remote channels (phone, email, chat).
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Document all technical support incidents and resolutions accurately in a ticketing system.
• Assist in managing user accounts and permissions within IT systems.
• Learn and implement IT security best practices to protect company data and systems.

Requirements

• A strong passion for technology and IT support.
• Completion of Grade 12 or equivalent, with a keen interest in IT.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Self-motivated and able to work independently with minimal supervision in a remote setting.
• Reliable internet connection and a dedicated workspace for remote work.

Benefits

• Comprehensive remote training program in IT support and systems administration.
• Opportunity to gain industry-recognized certifications.
• Competitive starting salary with potential for growth.
• Exposure to modern IT infrastructure and support tools.
• A collaborative and supportive remote team culture.