Remote Apprentice IT Support Technician

Placements24; Soweto; Hybrid; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Remote training and mentorship

Flexible work-from-home arrangements

IT certifications opportunity

Career advancement in IT

Job summary

Placements24 is seeking motivated individuals for a Remote Apprentice IT Support Technician role, supporting users across various locations including Soweto. This fully remote position offers comprehensive training in IT support, troubleshooting, and customer service.

You will learn to resolve hardware, software, and network issues via phone, email, and chat in a home-based environment. This entry-level opportunity emphasizes learning through thorough training, mentorship, and

Qualifications

• Basic understanding of Windows/macOS operating systems
• Networking concepts familiarity
• Strong communication and customer-service mindset
• Ability to work remotely and manage time effectively
• Willingness to learn IT support processes and certifications

Responsibilities

• Provide first-level technical support to end-users remotely via phone, email, and chat.
• Troubleshoot and resolve common IT issues, escalate more complex problems as needed.
• Assist with installation, configuration, and maintenance of computer hardware and software.
• Help users with account management, password resets, and access permissions.
• Document incidents and resolutions in a ticketing system and follow IT policies.

Job description

"

About the Role

Our client is seeking tech-savvy and customer-focused individuals to join their team as Remote Apprentice IT Support Technicians , supporting users across various locations, including Soweto . This is a fully remote position offering comprehensive training in IT support, troubleshooting, and customer service. You will learn to resolve hardware, software, and network issues for end-users through various communication channels like phone, email, and chat. This role is ideal for individuals eager to launch a career in IT, providing essential technical assistance in a flexible, home-based environment while developing critical support skills.

Key Responsibilities

• Provide first-level technical support to end-users remotely, addressing hardware, software, and network issues.


• Troubleshoot and resolve common IT problems, escalating complex issues as needed.


• Install, configure, and maintain computer hardware, software, and peripherals.


• Assist users with account management, password resets, and access permissions.


• Document support incidents, solutions, and user feedback in a ticketing system.


• Develop a strong understanding of company IT policies and procedures.

Requirements

• A passion for technology and a strong desire to learn IT support skills.


• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.


• Excellent communication and interpersonal skills, with a customer-centric approach.


• Ability to work independently, manage time effectively, and troubleshoot problems systematically.


• Reliable internet connection and a suitable home office setup.


• Willingness to undergo thorough training and certification processes.

Benefits

• Starting apprenticeship salary of R 70000 per annum.


• Extensive remote training and mentorship in IT support best practices.


• Flexible work-from-home arrangements.


• Opportunity to gain industry-recognized IT certifications.


• Career advancement opportunities within the IT support field.

"