Apprentice IT Support Specialist

Placements24; Sandton; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Mentorship from senior IT pros

Industry certifications (e.g., CompTIA

Remote-first environment

Job summary

Placements24 is looking for enthusiastic individuals to join its Apprentice IT Support Specialist program in Sandton. This remote-first role offers hands-on experience in IT support, network administration, and systems maintenance under the guidance of seasoned IT professionals.

You will troubleshoot hardware and software issues, assist with user accounts, and provide technical help to employees as you build a foundation for a career in IT within the company’s digital operations.

Qualifications

• Grade 12 or equivalent with strong aptitude for technology.
• Basic understanding of computer hardware, software and networking concepts.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for remote support.
• Ability to work independently in a remote setting.

Responsibilities

• Provide first-level technical support to end-users via remote channels (phone, email, chat).
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Assist in managing user accounts, permissions, and access controls.
• Document technical issues and resolutions in the help desk system.

Skills

Problem-solving

Communication

Analytical thinking

Time management

Education

Grade 12 or equivalent

Job description

Our client is seeking enthusiastic individuals for their Apprentice IT Support Specialist program in Sandton . This is a prime opportunity to gain practical experience in IT support, network administration, and systems maintenance within a dynamic, remote-first environment. You will work under the guidance of experienced IT professionals, learning to troubleshoot hardware and software issues, manage user accounts, and provide technical assistance to employees. This program is designed for individuals with a passion for technology, problem-solving skills, and a desire to build a successful career in IT, supporting the company's digital operations.

Key Responsibilities

• Provide first-level technical support to end-users via remote channels (phone, email, chat).
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Assist in managing user accounts, permissions, and access controls.
• Document technical issues and resolutions in the help desk system .

Requirements

• Grade 12 or equivalent, with a strong aptitude for technology.
• Basic understanding of computer hardware, software, and networking concepts.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for remote user support.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Comprehensive training in IT support and systems administration.
• Mentorship from senior IT professionals.
• Competitive apprentice salary with performance reviews.
• Opportunity to gain industry certifications (e.g., CompTIA A+).
• Flexible, remote-first work environment with opportunities for growth.