Remote Apprentice IT Support Technician

Placements24; Rustenburg; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Remote training program

IT certifications

Growth opportunities

Flexible hours

Broad tech exposure

Job summary

Placements24 is seeking enthusiastic, tech-savvy individuals for a Remote Apprentice IT Support Technician position based in Rustenburg. You will be trained to provide essential technical support remotely, resolving hardware, software, and network issues while working from home.

This remote-first role emphasizes self-discipline, effective online communication, and proactive problem-solving in a dynamic IT environment.

Qualifications

• High school diploma or equivalent required.
• Foundational IT knowledge across Windows/macOS and common software.
• Excellent communication and customer service skills.
• Strong problem-solving and troubleshooting abilities.
• Self-motivated with good time management for remote work.
• Reliable high-speed internet and suitable home office setup.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and basic network issues for remote users.
• Assist with installation, configuration, and troubleshooting of computer systems and applications.
• Escalate complex issues to senior IT staff and document steps taken.
• Maintain records of support requests and resolutions in the ticketing system.
• Contribute to knowledge base articles and user guides.

Skills

Troubleshooting

Remote work

Customer service

Communication

Problem-solving

Time management

Self-motivation

Education

High school diploma

IT certifications (advantageous)

Tools

Windows OS

macOS

Job description

About the Role

Our client is seeking enthusiastic and tech-savvy individuals for a Remote Apprentice IT Support Technician position based in Rustenburg . This role provides an unparalleled opportunity to kickstart your IT career from the comfort of your own home. You will be trained to provide essential technical support to our client's users, resolving hardware, software, and network issues remotely. This is a remote-first opportunity, emphasizing self-discipline, effective online communication, and a proactive approach to problem-solving within a dynamic IT environment. If you are passionate about technology and eager to learn, this is the perfect entry point.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware , software, and basic network issues for remote users.
• Assist with the installation, configuration, and troubleshooting of computer systems and applications.
• Escalate complex issues to senior IT staff when necessary, documenting all steps taken.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Contribute to the creation and updating of knowledge base articles and user guides.

Requirements

• High school diploma or equivalent; relevant IT certifications are a plus.
• A foundational understanding of computer systems, operating systems (Windows/macOS), and common software.
• Excellent communication and customer service skills , with the ability to explain technical concepts clearly.
• Strong problem-solving abilities and a logical approach to troubleshooting.
• Self-motivated with the ability to manage time effectively in a remote setting.
• Reliable high-speed internet connection and a suitable home office environment.

Benefits

• Comprehensive remote training program with access to industry-leading tools.
• Opportunity to gain industry-recognized IT certifications.
• Competitive salary with potential for growth within the IT department.
• Flexible working hours within designated support windows.
• Exposure to a wide range of technologies and IT infrastructure.