Remote Apprentice IT Support Specialist

Placements24; Gauteng; Hybrid; ZAR 67,000 - 100,000; Part time

Benefits offered by this job

Stipend during apprenticeship

Remote training

IT certifications potential

Mentorship

Job summary

Placements24 is pleased to offer a fully remote Apprentice IT Support Specialist position, based out of Tembisa, Gauteng. You will provide essential technical support to internal users and customers, troubleshooting hardware, software and network issues remotely while building a career in IT.

This apprenticeship emphasizes hands-on learning, remote collaboration, and the opportunity to gain industry-recognized certifications.

Qualifications

• Enthusiasm for IT and foundational understanding of computer systems.
• Completion of Grade 12 or equivalent, preferably with technical coursework.
• Excellent communication and interpersonal skills for effective remote interaction.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage tasks remotely.

Responsibilities

• Provide first-level technical support to users via remote channels (phone, email, chat).
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software applications and operating systems.
• Assist users with account management and access permissions.
• Document technical issues and resolutions in a ticketing system.
• Escalate complex problems to senior IT staff when necessary.

Skills

IT basics

Problem-solving

Remote communication

Independent work

Education

Grade 12 / Matric

Some technical coursework

Job description

About the Role

Our client is excited to offer a fully remote Apprentice IT Support Specialist position, based out of Tembisa, for individuals passionate about technology and eager to build a career in IT. You will provide essential technical support to internal users and customers, troubleshooting hardware, software, and network issues remotely. This role is ideal for a proactive learner who can manage their time effectively in a remote setting and excels at diagnosing and resolving technical problems. You will be integral to ensuring the smooth operation of our client's digital infrastructure, gaining invaluable experience in a fast-paced, technology-driven environment.

Key Responsibilities

• Provide first-level technical support to users via remote channels (phone, email, chat).
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software applications and operating systems.
• Assist users with account management and access permissions.
• Document technical issues and resolutions accurately in a ticketing system.
• Escalate complex problems to senior IT staff when necessary.

Requirements

• Enthusiasm for IT and a foundational understanding of computer systems.
• Completion of Grade 12 or equivalent, preferably with some technical coursework.
• Excellent communication and interpersonal skills for effective remote interaction.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage tasks efficiently from a remote location.
• Familiarity with common operating systems (Windows, macOS).

Benefits

• Comprehensive remote training program and ongoing mentorship.
• Opportunity to gain industry-recognized IT certifications.
• Stipend provided during the apprenticeship.
• Exposure to a wide range of IT technologies and systems.
• Flexible remote work environment.