Remote Junior IT Support Apprentice

Placements24; Durban; Hybrid; ZAR 804,000 - 1,071,000; Full time

Benefits offered by this job

Stipend

Remote training

IT certifications

Flexible remote work

Exposure to IT technologies

Collaborative virtual team

Job summary

Placements24 in Durban is seeking a Remote Junior IT Support Apprentice to join our remote-first team. You will provide first-line technical assistance to employees, troubleshooting hardware, software, and network issues from home.

This role offers practical IT exposure, extensive remote training, and the opportunity to pursue industry certifications while developing strong communication and problem-solving skills in a distributed environment.

Qualifications

• Proven interest in IT and problem-solving.
• Familiarity with Windows and macOS.
• Strong written and verbal communication skills.
• Ability to work independently in a remote setup.
• Matric certificate or equivalent.

Responsibilities

• Provide remote technical assistance to users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and applications.
• Document technical issues and resolutions for knowledge base.
• Assist in managing user accounts and access permissions.
• Escalate complex problems to senior IT staff when necessary.

Skills

Remote IT support

Problem solving

Communication

Education

Matric certificate

Tools

Windows OS

macOS

Office suite

Job description

About the Role

Our client is recruiting for a Remote Junior IT Support Apprentice based in the Durban area. This role is crucial for providing first-line technical support to employees, troubleshooting hardware, software, and network issues remotely. You will gain practical experience in a vital IT function, developing your skills in a supportive, remote-first environment. This apprenticeship is perfect for tech-savvy individuals eager to build a career in IT support, working collaboratively with a distributed team to ensure smooth operations and excellent user experience across the organization.

Key Responsibilities

• Provide remote technical assistance to users via phone, email, and chat.


• Troubleshoot and resolve hardware, software, and network-related issues.


• Install, configure, and maintain computer systems and applications.


• Document technical issues and resolutions for knowledge base.


• Assist in managing user accounts and access permissions.


• Escalate complex problems to senior IT staff when necessary.

Requirements

• A strong passion for IT and problem-solving.


• Familiarity with operating systems (Windows, macOS) and common software applications.


• Excellent communication skills, both written and verbal.


• Ability to work independently and manage time effectively in a remote setting.


• A Matric certificate or equivalent.


• Reliable internet connection and a suitable home office setup.

Benefits

• Competitive stipend and potential for permanent employment.


• Extensive remote training and professional development.


• Opportunity to earn industry-recognized IT certifications.


• Flexible remote working arrangements.


• Exposure to a wide range of IT technologies and challenges.


• Supportive and collaborative virtual team environment.