Remote Apprentice IT Support Technician

Placements24; Richards Bay; Hybrid; ZAR 100,000 - 150,000; Full time

Benefits offered by this job

Remote IT training

Industry certifications

Flexible WFH arrangements

Job summary

Placements24 in Richards Bay is seeking enthusiastic, tech-savvy individuals to join our Remote Apprentice IT Support Technician program. You will provide first-level assistance remotely, diagnose issues, and help users troubleshoot hardware and software from anywhere.

This role emphasizes rapid learning, strong communication, and a home-office setup with reliable internet. Training and certifications are provided, with potential career growth within IT support specialties.

Qualifications

• A strong passion for technology and IT support.
• Excellent communication and interpersonal skills for remote interaction.
• Basic understanding of computer hardware, software, and networking principles.
• Ability to learn quickly and adapt to new technologies and processes.
• A dedicated home office setup with a reliable internet connection is required.

Responsibilities

• Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to service tickets in a timely manner, documenting all actions taken.
• Diagnose and resolve technical hardware and software issues using remote diagnostic tools.
• Install, modify, and repair computer hardware and software for end-users remotely.
• Escalate unresolved issues to the appropriate internal support teams or external vendors.

Skills

Tech-savvy

Excellent communication

Fast learner

Remote work discipline

Problem solving

Job description

About the Role

Our client is looking for enthusiastic and tech-savvy individuals to join their team as Remote Apprentice IT Support Technicians , based in the Richards Bay area but operating remotely. This role is a unique opportunity for those passionate about technology to embark on a career in IT support without requiring an office presence. You will provide first-level technical assistance and support to users, addressing IT-related incidents and requests remotely. This position offers extensive training in troubleshooting hardware, software, and network issues, utilizing remote support tools and fostering strong communication skills to assist clients effectively from anywhere.

Key Responsibilities

• Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to service tickets in a timely manner, documenting all actions taken.
• Diagnose and resolve technical hardware and software issues using remote diagnostic tools.
• Install, modify, and repair computer hardware and software for end-users remotely.
• Escalate unresolved issues to the appropriate internal support teams or external vendors.

Requirements

• A strong passion for technology and IT support.
• Excellent communication and interpersonal skills for remote interaction.
• Basic understanding of computer hardware, software, and networking principles.
• Ability to learn quickly and adapt to new technologies and processes.
• A dedicated home office setup with a reliable internet connection is required.

Benefits

• Comprehensive remote IT training and development program.
• Competitive salary and potential for performance incentives.
• Opportunity to gain industry-recognized IT certifications.
• Flexible work-from-home arrangement.
• Career path opportunities in various IT specializations.