Remote IT Support Specialist – Hardware & Software
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a dedicated Remote IT Support Specialist to assist a distributed workforce from Paarl, Western Cape. The role is fully remote, handling hardware, software, and network issues via phone, email, and remote desktop tools.
You will troubleshoot, install, configure, and update software, manage user accounts, and document all interactions. Join a proactive IT team committed to excellent remote support and professional development.
Qualifications
- Proven experience as an IT Support Specialist or similar role.
- Strong knowledge of Windows and macOS and common productivity software.
- Experience with remote desktop tools and IT ticketing systems.
- Excellent troubleshooting skills and a customer-focused attitude.
- Ability to work independently in a remote setting.
- Reliable high-speed internet and a dedicated home office space.
Responsibilities
- Provide timely, remote technical support to end-users.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and update software and operating systems.
- Manage user accounts, permissions, and access rights.
- Document all interactions, solutions, and configurations.
- Assist with deployment and setup of new remote workstations.
Skills
Tools
Job description
Placements24 is seeking a dedicated Remote IT Support Specialist to assist a distributed workforce from Paarl, Western Cape. The role is fully remote, handling hardware, software, and network issues via phone, email, and remote desktop tools.
You will troubleshoot, install, configure, and update software, manage user accounts, and document all interactions. Join a proactive IT team committed to excellent remote support and professional development.
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