Remote IT Helpdesk Analyst — Solve Tech Issues Fast

Placements24; Randburg; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Medical, dental, and vision insurance

Learning and development opportunities

Collaborative virtual team

Job summary

Placements24 in South Africa seeks a Remote Technical Helpdesk Analyst to diagnose and resolve issues for a distributed IT team. Working entirely from home, you will support employees across hardware, software, and network topics, handling tickets and documenting solutions.

The ideal candidate has proven helpdesk experience, strong OS knowledge (Windows/macOS), familiarity with remote-access tools, and good communication.

Qualifications

• Experience as a Helpdesk Analyst, preferably remote.
• Strong knowledge of Windows and macOS.
• Proficient in network troubleshooting and remote access.
• Excellent problem-solving and communication for remote users.

Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Respond to and resolve helpdesk tickets in a timely manner.
• Install, configure, and troubleshoot user workstations and applications.
• Document solutions and maintain knowledge base articles.
• Assist with user account management and access provisioning.
• Escalate complex issues to senior IT staff when necessary.

Skills

Remote support

Windows/macOS

Network troubleshooting

Communication skills

Education

CompTIA A+

Network+

Tools

Remote access tools

Ticketing systems

Job description

Placements24 in South Africa seeks a Remote Technical Helpdesk Analyst to diagnose and resolve issues for a distributed IT team. Working entirely from home, you will support employees across hardware, software, and network topics, handling tickets and documenting solutions.

The ideal candidate has proven helpdesk experience, strong OS knowledge (Windows/macOS), familiarity with remote-access tools, and good communication.