Remote Technical Support Specialist for Software & Hardware

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Health/dental/vision insurance

Home office stipend

Company equipment

Career growth opportunities

Performance incentives

Job summary

Placements24 is seeking a Remote Technical Support Specialist to join a distributed team. You will guide customers through troubleshooting, resolve tech issues, and ensure a positive experience from your home office in Vereeniging or elsewhere.

Candidates should have strong communication, hardware/software knowledge, and experience with remote support tools. The role emphasizes self-motivation, autonomy, and collaboration with cross-functional teams.

Qualifications

• Experience in a Technical Support or Help Desk role.
• Strong knowledge of hardware, Windows/macOS, and common software.
• Excellent communication and problem-solving skills.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Provide high-quality technical support to customers via phone, email, and chat channels.
• Diagnose and resolve software and hardware issues, document steps, escalate as needed.
• Assist customers with installations, configurations, and usage inquiries.
• Maintain accurate records in the CRM system.
• Contribute to the knowledge base with articles and FAQs.
• Stay up-to-date with product updates and best practices in technical support.

Skills

Technical Support

Customer communication

OS knowledge (Windows/macOS)

Problem solving

Remote work discipline

Cross-functional collaboration

Tools

Ticketing systems

Remote support tools

CRM software

Job description

Placements24 is seeking a Remote Technical Support Specialist to join a distributed team. You will guide customers through troubleshooting, resolve tech issues, and ensure a positive experience from your home office in Vereeniging or elsewhere.

Candidates should have strong communication, hardware/software knowledge, and experience with remote support tools. The role emphasizes self-motivation, autonomy, and collaboration with cross-functional teams.