Remote IT Support Specialist

Placements24; Paarl; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Professional development

Remote tools access

Job summary

Placements24 is seeking a dedicated Remote IT Support Specialist to assist a distributed workforce from Paarl, Western Cape. The role is fully remote, handling hardware, software, and network issues via phone, email, and remote desktop tools.

You will troubleshoot, install, configure, and update software, manage user accounts, and document all interactions. Join a proactive IT team committed to excellent remote support and professional development.

Qualifications

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and macOS and common productivity software.
• Experience with remote desktop tools and IT ticketing systems.
• Excellent troubleshooting skills and a customer-focused attitude.
• Ability to work independently in a remote setting.
• Reliable high-speed internet and a dedicated home office space.

Responsibilities

• Provide timely, remote technical support to end-users.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and update software and operating systems.
• Manage user accounts, permissions, and access rights.
• Document all interactions, solutions, and configurations.
• Assist with deployment and setup of new remote workstations.

Skills

IT Support

Windows

macOS

Remote Desktop

IT Ticketing

Troubleshooting

Customer focus

Remote work

Home office setup

Tools

Remote desktop tools

IT ticketing systems

Job description

About the Role

Our client is looking for a dedicated Remote IT Support Specialist to provide essential technical assistance to their distributed workforce, operating entirely from Paarl, Western Cape. This role is fully remote, requiring you to deliver high-level support for hardware, software, and network issues via phone, email, and remote desktop tools. This is a perfect opportunity for a proactive IT professional who excels in remote collaboration and troubleshooting, thrives in a virtual environment, and is passionate about delivering exceptional IT support from the comfort of their home office.

Key Responsibilities

• Provide timely and effective technical support to end-users remotely.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and update software applications and operating systems.
• Manage user accounts, permissions, and access rights.
• Document all support interactions, solutions, and system configurations.
• Assist with the deployment and setup of new remote workstations.

Requirements

• Proven experience as an IT Support Specialist or in a similar technical support role.
• Strong knowledge of Windows and macOS operating systems and common productivity software.
• Experience with remote desktop tools and IT ticketing systems.
• Excellent troubleshooting skills and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable high-speed internet connection and a dedicated home office space.

Benefits

• Competitive annual salary paid directly to your bank account.
• Fully remote work arrangement, eliminating commute time.
• Comprehensive health insurance benefits.
• Opportunities for professional development and IT certifications.
• Access to modern remote work tools and technologies.